Practice Manager

Job description

Job responsibilities

Key responsibilities

The Practice Manager will:

• Provide day today leadership and line management for non clinical staff, fostering a positive, supportive culture.
• Oversee practice operations including reception, administration, appointments and workflow to maintain safe, efficient patient services.
• Lead on HR processes: recruitment, induction, rotas, appraisals, absence management and employee relations, supported by external HR where required.
• Manage practice finances in conjunction with the GP Partner: budgets, income and expenditure, payroll oversight, NHS and enhanced services claims and reconciliation.
• Ensure compliance with CQC, Health & Safety, data protection/IG, infection prevention and control and other statutory and contractual requirements.
• Support the GP Partner in delivering QOF, IIF and locally commissioned services, maximising quality and income while maintaining high clinical standards.
• Work collaboratively with the PCN (North Bucks PCN), ICB and wider system partners, representing the practice at relevant meetings and contributing to local initiatives.
• Lead on practice policies, business continuity plans and significant event/complaints management, ensuring learning and continuous improvement.
• Oversee IT systems (EMIS, Accurx, telephony and digital tools), ensuring effective use by staff and supporting digital access for patients.

Person Specification

Experience

Essential

• Proven management experience in a complex service environment (e.g. primary care, wider NHS, social care or similar).
• Strong people management skills, with experience of leading, developing and supporting teams through change.
• Good understanding of HR processes and employment best practice.
• Confident financial and business management skills, including budgeting and performance monitoring.
• Excellent communication and interpersonal skills, with the ability to build effective relationships with staff, patients and external stakeholders.
• Highly organised, able to prioritise and work under pressure while maintaining attention to detail.
• Confident IT user, comfortable with EMIS, Accurx, MS Office and digital tools.

Desirable

• Previous experience working in a GP practice or primary care environment.
• Knowledge of GP contracts, QOF, enhanced services and PCN arrangements.
• Experience of CQC and clinical governance frameworks.
• Management/leadership qualification (e.g. AMSPAR, ILM or equivalent).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North Buckinghamshire Primary Care Network

Address

Ashcroft Surgery

Stewkley Road

Wing

Leighton Buzzard

Bedfordshire

LU7 0NE

Employer's website

https://www.northbuckspcn.co.uk/ (Opens in a new tab)