GP Receptionist/administrator

Job summary

We are a busy GP surgery looking for a highly motivated and hard-working individual to join our team as a GP Receptionist and Safeguarding Lead. Our practice operates across two sites: Broad Street Surgery and Jubilee Health Centre. This role will be primarily based at Broad Street Surgery, with the flexibility to cover at our Jubilee site as required.

As a GP Receptionist, you will be at the heart of our surgery, providing the first point of contact for our patients. Professionalism, empathy, and excellent communication skills are essential, as you will play a key role in ensuring a positive experience for everyone attending our practices.

Main duties of the job

• Greet patients and visitors to the practice, ensuring a welcoming environment.

• Book and reschedule appointments using the EMIS system, following practice procedures to maintain optimum efficiency.

• Receive and accurately record incoming calls, directing them appropriately to Doctors, Nurses, the Practice Manager, and other staff.

• Manage tasks allocated by GPs and Nurses, ensuring timely completion.

• Communicate effectively between GPs, patients, and hospital services.

• Navigate various computer systems and input data into patient healthcare records as required.

• Use Docman to process incoming correspondence, including letters and test results.

• Perform read coding, manage referrals, and summarise patient records accurately.

• Support clinical staff with general tasks as requested.

• Act as the Safeguarding Lead, ensuring safeguarding procedures are followed and concerns are raised appropriately.

• Support administrative staff and provide cover during staff absences.

About us

Coventry GP started as a single-handed GP practice with Dr J Sihota on 1st October 1985 at a purpose-built building on the corner of Broad Street and Stoney Stanton Road.

Dr Sihota was joined by Dr Nahl in 1992, and together they took over the Telfer Road Surgery in Radford in 1996. Dr Dosanjh joined the practice in 1997, expanding our team. After building Jubilee Health Centre in 2003, we operated from two modern, purpose-built sites, allowing us to better serve our growing patient list.

In 2011, Broad Street Surgery underwent an extension to accommodate more trainees and patients. Since then, the practice has grown and now cares for over 13,000 patients across both sites. We continue to provide high-quality, patient-focused care in a supportive and dynamic environment.