Go back
Dilston Medical Centre

Business Practice Manager

The closing date is 17 October 2025

Apply for this job

Job summary

We are looking for a dedicated and proactive Business Practice Manager with exceptional leadership and organisational skills to join our team and play a pivotal role in managing staff and ensuring the smooth operation of the business.

What we can offer in return is a supportive, collaborative work environment. Opportunities for career development and training

We are seeking a highly motivated, experienced, and forward-thinking Business Practice Manager to lead our dedicated team at Dilston Medical Centre in Newcastle upon Tyne.

This is a fantastic opportunity for an individual with strong leadership, operational, and strategic planning skills to play a pivotal role in shaping the future of our practice and continuing to deliver high-quality patient care in line with NHS standards and frameworks.

We are a well-established, friendly GP practice serving over 9500 patients.

The successful candidate will be responsible for ensuring the practice operates effectively, HR, finance, compliance and developing and implementing new systems, policies and processes to improve efficiency, support patient care and meet contractual and CQC compliance.

We are looking for someone who will have excellent interpersonal skills and a positive, friendly, approachable manner.

Experience of Primary Care systems, managing multi-disciplinary teams, HR, compliance, business development and accounting are essential.

Main duties of the job

The main duties are set out in the job description however the duties can change from time to time with the ever evolving world of general practice.

About us

Dilston practice offers a welcoming, supportive, and team-oriented environment. Whether you're in the consulting room, treatment area, or front desk, you'll find a culture of respect, collaboration, and open communication.

We strike a balance between professional care and genuine warmth. Laughter, mutual support, and a shared mission create a sense of belonging that staff and patients alike can feel.

At Dilston, we are proud to have a dedicated, compassionate, and highly skilled multidisciplinary team. Our core team includes:

  • General Practitioners (GPs): Delivering high-quality, patient-centred care across all age groups.

  • Practice Nurses & Advanced Nurse Practitioner: Providing preventative care, chronic disease management, and essential clinical support.

  • Healthcare Assistants (HCAs): Supporting both clinical and administrative functions to ensure smooth day-to-day operations.

  • Reception & Admin Team: The friendly faces and voices who manage patient bookings, records, and ensure the practice runs efficiently.

  • Allied Health Professionals & Visiting Clinicians: Including mental health workers, physiotherapists, pharmacists, and social care links.

Everyone works together as one team focused on holistic, accessible healthcare for our community.

Details

Date posted

10 October 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A4195-25-0000

Job locations

23 Dilston Road

Fenham

Newcastle Upon Tyne

NE4 5AB


Job description

Job responsibilities

MAIN DUTIES AND RESPONSIBlLITIES.

PLEASE READ FULL JOB DESCRIPTION

  • General Practice Primary Care
  • Strategic management and planning
  • Financial management
  • Human resources
  • Premises and equipment
  • Organisational
  • Patient services
  • GPIT - Information management and technology
  • Confidentiality
  • Health & Safety
  • Equality and Diversity
  • Quality
  • Communication
  • Personal/Professional development
  • Contribution to the implementation of services

Job description

Job responsibilities

MAIN DUTIES AND RESPONSIBlLITIES.

PLEASE READ FULL JOB DESCRIPTION

  • General Practice Primary Care
  • Strategic management and planning
  • Financial management
  • Human resources
  • Premises and equipment
  • Organisational
  • Patient services
  • GPIT - Information management and technology
  • Confidentiality
  • Health & Safety
  • Equality and Diversity
  • Quality
  • Communication
  • Personal/Professional development
  • Contribution to the implementation of services

Person Specification

Knowledge Skills & Behaviours

Essential

  • Knowledge
  • Experience of working in Primary Care in the NHS
  • GP Contracts NHS legislation and its application to primary care
  • Skills
  • Good communication/interpersonal skills (verbal, non-verbal and written)
  • Excellent IT skills
  • Good organisation and time management skills
  • Problem solving skills
  • Influencing and negotiating skills
  • Interpersonal skills
  • Conflict Management
  • Strategic and creative thinker
  • Leadership skills
  • Behaviours
  • Planning and organising
  • Ability to work under pressure and meet deadlines
  • Adaptability to change
  • Team working
  • Self motivated
  • Flexibility
  • Confidentiality
  • Awareness of potential conflicts of interest
  • Ability to delegate and lead the work of others

Experience

Essential

  • Substantial relevant management experience.
  • Knowledge and experience of a full range of general practice administrative procedures within a GP practice environment.
  • Knowledge of how to manage financial transactions to ensure maximum return.
  • Experience of managing staff day-to-day, conducting appraisals, recruitment and all other HR functions.
  • Experience of on going professional development.

Qualifications

Essential

  • See Job Spec for full listing
  • Degree or Management diploma or equivalent experience.
  • Previous work in General Practice Primary Care
Person Specification

Knowledge Skills & Behaviours

Essential

  • Knowledge
  • Experience of working in Primary Care in the NHS
  • GP Contracts NHS legislation and its application to primary care
  • Skills
  • Good communication/interpersonal skills (verbal, non-verbal and written)
  • Excellent IT skills
  • Good organisation and time management skills
  • Problem solving skills
  • Influencing and negotiating skills
  • Interpersonal skills
  • Conflict Management
  • Strategic and creative thinker
  • Leadership skills
  • Behaviours
  • Planning and organising
  • Ability to work under pressure and meet deadlines
  • Adaptability to change
  • Team working
  • Self motivated
  • Flexibility
  • Confidentiality
  • Awareness of potential conflicts of interest
  • Ability to delegate and lead the work of others

Experience

Essential

  • Substantial relevant management experience.
  • Knowledge and experience of a full range of general practice administrative procedures within a GP practice environment.
  • Knowledge of how to manage financial transactions to ensure maximum return.
  • Experience of managing staff day-to-day, conducting appraisals, recruitment and all other HR functions.
  • Experience of on going professional development.

Qualifications

Essential

  • See Job Spec for full listing
  • Degree or Management diploma or equivalent experience.
  • Previous work in General Practice Primary Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dilston Medical Centre

Address

23 Dilston Road

Fenham

Newcastle Upon Tyne

NE4 5AB


Employer's website

http://dilstonmedical.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Dilston Medical Centre

Address

23 Dilston Road

Fenham

Newcastle Upon Tyne

NE4 5AB


Employer's website

http://dilstonmedical.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Interim Business Manager

Gloria Middleton

gloria.middleton@nhs.net

01912196975

Details

Date posted

10 October 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A4195-25-0000

Job locations

23 Dilston Road

Fenham

Newcastle Upon Tyne

NE4 5AB


Privacy notice

Dilston Medical Centre's privacy notice (opens in a new tab)