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Dilston Medical Centre

Medical Receptionist

The closing date is 24 October 2025

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Job summary

Time is precious so please 'No time wasters'.

We currently have a vacancy for 2 x Part-Time Medical Receptionists to join our busy and friendly healthcare team. This is a front desk/office role, so professionalism, reliability, and good communication are essential.

Working as a receptionist in general practice can be stressful at times as you are dealing with unwell patients however at the same time it is very rewarding.

Military veterans who are seeking work , the Job Specification does not apply. The practice will refer to theVETs skills matrix.

Main duties of the job

Duties include

  • Greeting patients ensuring they are marked as arrived
  • Answering phones and booking appointments
  • Updating and maintaining patient records
  • General admin and support for clinical staff
  • Daily tasks

About us

You will be working with a good team of Clinicians and staff. Dilston staff work together with a common goal in mind. They are hard working and friendly and support each other to get through the daily workload. Each member contributes their unique skills, and there is mutual respect and trust among them all. Communication is open and honest, and everyone feels heard. They are open minded and encourage staff to come up with ideas for improving systems.They are moving in the direction of working smarter not harder.

Details

Date posted

07 October 2025

Pay scheme

Other

Salary

Depending on experience Depending on age & experience

Contract

Permanent

Working pattern

Part-time

Reference number

A4195-00001

Job locations

23 Dilston Road

Fenham

Newcastle Upon Tyne

NE4 5AB


Job description

Job responsibilities

Job Description Attached for applicants to read.

For Duties - Please see Job Description for full detail

Job description

Job responsibilities

Job Description Attached for applicants to read.

For Duties - Please see Job Description for full detail

Person Specification

Experience

Essential

  • Practical experience of working with others
  • Experience of using own initiative
  • Experience of customer service

Desirable

  • Experience of working within a General Practice Reception environment
  • Practical experience of computerised recording systems System One

Qualifications

Essential

  • Good standard of education
  • Good standard of Mathematics
  • Good standard of English or equivalent

Knowledge and skills

Essential

  • Good communication skills (Written and Oral)
  • IT and Keyboard skills
  • The ability to follow procedures and work to deadlines
  • Ability to handle situations of potential conflict
  • Interpersonal skills

Desirable

  • Problem solving
  • An understanding of general practice reception environment

Behaviours

Essential

  • Planning and organising
  • Performing under pressure
  • Adaptability to change
  • Team working
  • Self motivated
  • Flexibility
  • Confidentiality
  • Awareness of potential conflicts of interest
Person Specification

Experience

Essential

  • Practical experience of working with others
  • Experience of using own initiative
  • Experience of customer service

Desirable

  • Experience of working within a General Practice Reception environment
  • Practical experience of computerised recording systems System One

Qualifications

Essential

  • Good standard of education
  • Good standard of Mathematics
  • Good standard of English or equivalent

Knowledge and skills

Essential

  • Good communication skills (Written and Oral)
  • IT and Keyboard skills
  • The ability to follow procedures and work to deadlines
  • Ability to handle situations of potential conflict
  • Interpersonal skills

Desirable

  • Problem solving
  • An understanding of general practice reception environment

Behaviours

Essential

  • Planning and organising
  • Performing under pressure
  • Adaptability to change
  • Team working
  • Self motivated
  • Flexibility
  • Confidentiality
  • Awareness of potential conflicts of interest

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dilston Medical Centre

Address

23 Dilston Road

Fenham

Newcastle Upon Tyne

NE4 5AB


Employer's website

http://dilstonmedical.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Dilston Medical Centre

Address

23 Dilston Road

Fenham

Newcastle Upon Tyne

NE4 5AB


Employer's website

http://dilstonmedical.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Gloria Middleton

gloria.middleton@nhs.net

01912196975

Details

Date posted

07 October 2025

Pay scheme

Other

Salary

Depending on experience Depending on age & experience

Contract

Permanent

Working pattern

Part-time

Reference number

A4195-00001

Job locations

23 Dilston Road

Fenham

Newcastle Upon Tyne

NE4 5AB


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