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Heathcot Medical Practice

GP Receptionist Patient care coordinator

The closing date is 04 March 2026

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Job summary

We are looking for a friendly, organised and professionalPatient Care Coordinator to join our busy and supportive practice team.

This is a key patient-facing role, providing front-of-house support and coordinating patient access to clinical services. You will be the first point of contact for many of our patients, helping ensure they receive timely, safe and appropriate care.

Working Pattern: Part-time 2 days per week Monday and Friday, 08:0018:30

Main duties of the job

  • Welcoming patients and visitors in a professional and compassionate manner

  • Answering and managing incoming telephone calls

  • Booking, cancelling and managing appointments using EMIS Web

  • Signposting patients to the most appropriate clinician or service

  • Managing patient queries and ensuring confidentiality at all times

  • Supporting clinicians and the wider multidisciplinary team

  • Maintaining accurate patient records

    • About us

    Heathcot Medical Practice is a well-established GP practice serving approximately 17,500 patients in Woking, Surrey.

    We are a forward-thinking practice with a strong focus on patient-centred care, quality improvement and teamwork. We work closely with our Primary Care Network and community partners to deliver safe, responsive and high-quality services.

    We pride ourselves on being a supportive workplace with strong governance processes and a collaborative team culture.

    Details

    Date posted

    18 February 2026

    Pay scheme

    Other

    Salary

    Depending on experience

    Contract

    Permanent

    Working pattern

    Part-time

    Reference number

    A4189-26-0000

    Job locations

    York House Medical Centre

    Heathside Road

    Woking

    Surrey

    GU22 7XL


    Brewery Road Surgery

    Brewery Road

    Horsel

    GU21 4QH


    Knaphill Surgery

    Redding Way

    Knaphill

    Woking

    Surrey

    GU21 2DN


    Job description

    Job responsibilities

    GP Receptionist (Patient Care Coordinator)Hours: Monday & Friday 08:0018:30Purpose of the Role

    To provide high-quality reception and administrative support to ensure the smooth running of the practice and safe coordination of patient care.

    Key Responsibilities

    Patient Access & Communication

    • Act as first point of contact for patients via telephone and face-to-face

    • Manage non GP appointment bookings

    • Signpost patients appropriately according to practice protocols

    • Handle sensitive information with discretion

    • Governance & Confidentiality

    • Maintain strict patient confidentiality

    • Follow practice policies and procedures

    • Support safe systems of work in line with CQC standards

    Team Working

    • Work collaboratively with clinicians and administrative colleagues

    • Support service improvements where required

    Job description

    Job responsibilities

    GP Receptionist (Patient Care Coordinator)Hours: Monday & Friday 08:0018:30Purpose of the Role

    To provide high-quality reception and administrative support to ensure the smooth running of the practice and safe coordination of patient care.

    Key Responsibilities

    Patient Access & Communication

    • Act as first point of contact for patients via telephone and face-to-face

    • Manage non GP appointment bookings

    • Signpost patients appropriately according to practice protocols

    • Handle sensitive information with discretion

    • Governance & Confidentiality

    • Maintain strict patient confidentiality

    • Follow practice policies and procedures

    • Support safe systems of work in line with CQC standards

    Team Working

    • Work collaboratively with clinicians and administrative colleagues

    • Support service improvements where required

    Person Specification

    Experience

    Essential

    • Experience working in a customer service or reception environment
    • Experience handling telephone queries

    Desirable

    • Experience of working in primary care
    • Experience of working in a GP practice

    Skills & Knowledge

    Essential

    • Excellent communication and interpersonal skills
    • Ability to work under pressure
    • Ability to prioritise workload
    • Understanding of confidentiality and data protection

    Desirable

    • Previous NHS or GP practice experience
    • Experience using EMIS Web
    • Understanding of primary care services
    • Experience in care coordination or patient navigation
    Person Specification

    Experience

    Essential

    • Experience working in a customer service or reception environment
    • Experience handling telephone queries

    Desirable

    • Experience of working in primary care
    • Experience of working in a GP practice

    Skills & Knowledge

    Essential

    • Excellent communication and interpersonal skills
    • Ability to work under pressure
    • Ability to prioritise workload
    • Understanding of confidentiality and data protection

    Desirable

    • Previous NHS or GP practice experience
    • Experience using EMIS Web
    • Understanding of primary care services
    • Experience in care coordination or patient navigation

    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    Employer details

    Employer name

    Heathcot Medical Practice

    Address

    York House Medical Centre

    Heathside Road

    Woking

    Surrey

    GU22 7XL


    Employer's website

    https://www.heathcotmedicalpractice.nhs.uk/ (Opens in a new tab)

    Employer details

    Employer name

    Heathcot Medical Practice

    Address

    York House Medical Centre

    Heathside Road

    Woking

    Surrey

    GU22 7XL


    Employer's website

    https://www.heathcotmedicalpractice.nhs.uk/ (Opens in a new tab)

    Employer contact details

    For questions about the job, contact:

    Partner

    Dr N Kumar

    navin.kumar2@nhs.net

    Details

    Date posted

    18 February 2026

    Pay scheme

    Other

    Salary

    Depending on experience

    Contract

    Permanent

    Working pattern

    Part-time

    Reference number

    A4189-26-0000

    Job locations

    York House Medical Centre

    Heathside Road

    Woking

    Surrey

    GU22 7XL


    Brewery Road Surgery

    Brewery Road

    Horsel

    GU21 4QH


    Knaphill Surgery

    Redding Way

    Knaphill

    Woking

    Surrey

    GU21 2DN


    Privacy notice

    Heathcot Medical Practice's privacy notice (opens in a new tab)