Receptionist

Job description

Job responsibilities

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

b. Project a positive and friendly image to patients and other visitors, either in person or via the telephone

c. Maintaining and monitoring the practice appointment system

d. Process personal, telephone and e-requests for appointments or home visits using judgment and communication skills to ensure that patients who need urgent consultation are seen in a logical and non-disruptive manner.

e. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

f. Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

g. Signpost patients to the correct service

h. Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.

i. Initiating contact with and responding to, requests from patients, team members and external agencies

j. Read code data on EMIS

k. Photocopy documentation as required

l. Data entry of new and temporary registrations patient information

m. Input data into the patients healthcare records as necessary

n. Ensure correspondence, reports, results etc are scanned and filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.

o. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

p. Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.

q. Manage all queries as necessary in an efficient manner

r. Carry out system searches as requested

s. Maintain a clean, tidy, effective working area at all times

t. Monitor and maintain the reception area and notice boards

u. Support all clinical staff and the wider practice team with general tasks as requested

v. Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.

w. When last to leave at the end of the day, ensure that the building is secured, internal lights are off and the alarm activated.

x. Support the team by providing cover during staff absences

Partake in audit as directed by the audit lead

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent
• Experience of working with the general public
• Excellent communication skills (written and oral)
• Strong IT skills
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Desirable

• GCSE Mathematics & English (C or above)
• Experience of administrative duties
• Experience of working in a health care setting
• EMIS user skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Caterham Valley Medical Practice

Address

Eothen House

Eothen Close

Caterham

Surrey

CR3 6JU

Employer's website

https://caterhamvalleymedicalpractice.co.uk/ (Opens in a new tab)