Job summary
Main duties will be to support GPs with administrative tasks and, if
appropriate, some basic clinical duties, enabling GPs to make the best use of
consultation time. The post-holder will form part of our multi-disciplinary,
primary-care team.
Main duties of the job
Managing incoming and outgoing clinical
correspondence
Extracting information from clinical documents
that require coding;
Arranging appointments, referrals, tests and
follow-up appointments;
Completing basic (non-opinion) forms, and core
elements of some forms, for the GP to approve and sign. These might include
insurance, mortgage and benefits agency forms, for example;
Assisting with practice and GP tasks being the
first point of contact for GP admin requests
Helping the GP liaise with outside
organisations including hospitals and community services as required on behalf
of GPs.
Managing and reviewing care plans;
To undertake audits including identifying
patients with high DNA rates and frequent attenders who may require further
support including, for example, referral to a social prescriber.
Organising some MDT meetings
Communicate effectively via email, telephone,
written and face-to-face communication according to guidelines and customer
care standards.
Ensuring timely and accurate
handling of messages / tasks, ensuring all unresolved or urgent matters are
prioritised.
About us
Caterham Valley Medical Practice provides GP services to just over 10,000 patients living in the local area. We are an innovative and friendly team with a training ethos supporting medical students, registrars and paramedic practitioners.
Job description
Job responsibilities
Primary Responsibilities
a.Managing incoming and outgoing clinical correspondence
b.Extracting information from clinical documents that require coding;
c.Arranging appointments, referrals, tests and follow-up appointments;
d.Completing basic (non-opinion) forms, and core elements of some forms, for the GP to approve and sign. These might include insurance, mortgage and benefits agency forms, for example;
e.Assisting with practice and GP tasks being the first point of contact for GP admin requests
f.Helping the GP liaise with outside organisations including hospitals and community services as required on behalf of GPs.
g.Managing and reviewing care plans;
h.To undertake audits including identifying patients with high DNA rates and frequent attenders who may require further support including, for example, referral to a social prescriber.
i.Organising some MDT meetings
j.Communicate effectively via email, telephone, written and face-to-face communication according to guidelines and customer care standards.
k.Ensuring timely and accurate handling of messages / tasks, ensuring all unresolved or urgent matters are prioritised.
In addition to the primary responsibilities, the post holder may be requested to:
a.Further development in clinical areas may be agreed as part of training.
b.Partake in audit as directed by the audit lead
c.Review and update practice policies as required (in conjunction with the Practice Manager)
d.Participate in local initiatives to enhance service delivery and patient care
e.Support and participate in shared learning within the practice
f.To provide cover during periods of annual leave and / or sickness absence
g.To undertake other duties as required by the practice from time to time
Job description
Job responsibilities
Primary Responsibilities
a.Managing incoming and outgoing clinical correspondence
b.Extracting information from clinical documents that require coding;
c.Arranging appointments, referrals, tests and follow-up appointments;
d.Completing basic (non-opinion) forms, and core elements of some forms, for the GP to approve and sign. These might include insurance, mortgage and benefits agency forms, for example;
e.Assisting with practice and GP tasks being the first point of contact for GP admin requests
f.Helping the GP liaise with outside organisations including hospitals and community services as required on behalf of GPs.
g.Managing and reviewing care plans;
h.To undertake audits including identifying patients with high DNA rates and frequent attenders who may require further support including, for example, referral to a social prescriber.
i.Organising some MDT meetings
j.Communicate effectively via email, telephone, written and face-to-face communication according to guidelines and customer care standards.
k.Ensuring timely and accurate handling of messages / tasks, ensuring all unresolved or urgent matters are prioritised.
In addition to the primary responsibilities, the post holder may be requested to:
a.Further development in clinical areas may be agreed as part of training.
b.Partake in audit as directed by the audit lead
c.Review and update practice policies as required (in conjunction with the Practice Manager)
d.Participate in local initiatives to enhance service delivery and patient care
e.Support and participate in shared learning within the practice
f.To provide cover during periods of annual leave and / or sickness absence
g.To undertake other duties as required by the practice from time to time
Person Specification
Qualifications
Essential
- Good standard of Literacy & Numeracy
- Experience in a patient-facing or public-facing role
- Methodical and logical with excellent attention to detail
- Ability to work under pressure and to prioritise workload
- Understanding of confidentiality and GDPR
- Good clear and confident communicator
- Ability to work as a member of a team
- Problem solving and analytical skills
- Desire to achieve and maintain high standards.
- Self-motivated able to work with minimal direction.
- Able to work to tight deadlines
- Ability to follow policy and procedure
Desirable
- Experience of working in a General Practice setting
- Knowledge of Medical Terminology
- Knowledge of Medical Read Coding
- Experience of EMIS
- Highly Computer literate
Person Specification
Qualifications
Essential
- Good standard of Literacy & Numeracy
- Experience in a patient-facing or public-facing role
- Methodical and logical with excellent attention to detail
- Ability to work under pressure and to prioritise workload
- Understanding of confidentiality and GDPR
- Good clear and confident communicator
- Ability to work as a member of a team
- Problem solving and analytical skills
- Desire to achieve and maintain high standards.
- Self-motivated able to work with minimal direction.
- Able to work to tight deadlines
- Ability to follow policy and procedure
Desirable
- Experience of working in a General Practice setting
- Knowledge of Medical Terminology
- Knowledge of Medical Read Coding
- Experience of EMIS
- Highly Computer literate
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
