Receptionist

Job summary

We are seeking a dedicated and capable GP Receptionist to join our practice and contribute to the delivery of high quality patient care.

This role is central to the efficient operation of the surgery, requiring excellent communication skills, strong organisation, and a commitment to providing a courteous and supportive service to all patients. As the first point of contact, you will play a key role in ensuring that every individual receives prompt assistance and a positive experience.

Main duties of the job

Responsibilities include providing a courteous and professional reception service for patients and visitors, managing enquiries both in person and over the telephone, and supporting patients in accessing the appropriate services. The role involves accurately booking, amending, and managing appointments, maintaining up-to-date records, and handling documentation with diligence. The GP Receptionist also processes prescription requests in line with practice procedures, supports clinicians with administrative tasks, and ensures that patient confidentiality is upheld at all times.

In addition, the position contributes to general administrative duties such as filing, scanning, and managing correspondence, while maintaining an organised and welcoming reception area. A commitment to teamwork, professionalism, and high quality service is essential to supporting the practice and delivering excellent patient care.

About us

Woodland Avenue Practice is a well-established GP partnership serving a diverse population of approximately 13,500 patients, with a significant Black and Minority Ethnic (BME) community.Woodland Avenue Practice is a wellestablished, patientcentred organisation supported by a dedicated team of GPs, nurses, and administrative staff who work closely to deliver highquality care to our community.