Receptionist/Administrative Assistant

Job description

Job responsibilities

Outline of main duties and responsibilities

Book in patients for all clinics and appointments

Making appointments on the telephone and at the desk using computerised appointments system

Booking in new patients, temporary residents etc and completing appropriate forms

Taking messages on the telephone and at the desk and processing appropriately, passing on where necessary

Advise on charges for private services (eg completion of medical forms, to whom it may concern letters etc), accepting and receipting payment for same.

Telephones

Making appointments over the telephone

Taking and dealing with incoming calls, including giving our results to patients, answering general queries and transferring calls on where appropriate

Prescriptions

Preparing prescriptions as requested by patients either paper or electronic

Hospital Box

Take in hospital post, date stamp, sort for scanning or other action

Take in samples from staff or patients and log

Complete forms where necessary

Ensure all samples are correctly labelled

Have samples and hospital post ready for collection

Carry out any other duties that are considered appropriate to the post.

This job description may be reviewed from time to time in discussion with the post holder.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information, from any source, is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health and Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health and safety policy, the practice health and safety manual, and the practice infection control policy and published procedures. This will include:

Using personal security systems within the workplace according to practice guidelines

Identifying risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintain work areas in a tidy and safe way and free from hazards

Active reporting of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the hob holders role

Undertaking periodic infection control training

Reporting potential risks identified

Equality and Diversity

The post holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

o Acting in a way that recognises the importance of peoples rights interpreting them in a way that is consistent with practice procedures and policies, and current legislation

o Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

o Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights

Personal/professional development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

o Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

o Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

o Undertaking and maintaining all mandatory training as required for the position

Person Specification

Experience

Desirable

• Administrative Experience
• Experience of working in a GP Practice
• Experience in using Microsoft Office Programmes

Qualifications

Essential

• GCSE (or equivalent) grade A to C in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Arlington Road Medical Practice

Address

1 Arlington Road

Eastbourne

BN21 1DH

Employer's website

http://www.arlingtonroadsurgery.nhs.uk/ (Opens in a new tab)