Community Wellness Worker

Job description

Job responsibilities

Key Duties

Work with an identified group of individuals and their households to provide personalised support to address the causes their poor health and wellbeing and identify what matters to them.

Take a holistic whole person approach in relation to physical, mental, emotional and social health and wellbeing and resilience.

Use a range of methods to develop our patients knowledge, skills and confidence to tackle their own problems and challenges affecting their health and wellbeing.

Work alongside people as equal partners, actively listen to what matters to them, build trust and rapport to help them to recognise what they need, and connect them with the best available support or intervention to meet their need.

Help people to identify barriers preventing them from accessing local resources or existing services appropriately.

Identify health and well-being needs through various methods, including home visits, community outreach, and data analysis.

Understand the local and accessible services and resources available and signpost to services in the community to support peoples/families health and wellbeing needs.

Identify gaps in available services and resources preventing individuals and communities from achieving optimal health and wellbeing.

Build relationships with local organisations and groups.

Manage data and information and maintain accurate records of client interactions, progress, and referrals.

In your daily work, you will interact with:

individual people and their families/households on a one-to-one basis and people in groups.

community-based organisations and service providers (including voluntary or charity-based providers).

NHS and local authority health and care professionals, individually and in teams.

Lay and professional workers from other sectors, including people representatives such as faith leaders or parish and ward councillors, as well as organisations such as Healthwatch.

peers (paid and voluntary) in their own or other organisations.

other workers (paid and voluntary) who they may supervise.

local health and wellbeing services, such as lifestyle support services, IAPT (Improving Access to Psychological Therapies).

sources of digital help and support, including those supporting mental and emotional health and wellbeing.

the private sector, e.g. retail firms, local businesses.

Person Specification

Knowledge and Aptitude

Essential

• Knowledge
• Understand the local health and social care system and other available community resources.
• Understanding of confidentiality, safeguarding and data protection.
• Aptitude
• Approachable and friendly manner
• Demonstrates empathy and compassion
• Demonstrates understanding and care for individuals facing health challenges.
• Full driving licence and use of a vehicle for business purposes

Desirable

• Knowledge of local area of Glascote, Stonydelph and Belgrave
• Demonstrate innovative ways of working

Qualifications

Essential

• Essential
• Qualifications
• Good standard of English and Maths

Desirable

• Desirable
• IT qualification
• Care Certificate

Experience

Essential

• Experience
• Previous experience of a patient facing role dealing with individuals and families
• Previous experience of managing a caseload and delivering outreach services (e.g. home visits, groupwork etc)
• Experience of problem solving, identifying solutions to complex issues and connecting individuals with appropriate resources.

Desirable

• Work in a health and social care role

Sills

Essential

• Able to manage a caseload, prioritise tasks, and maintain accurate records.
• Able to work autonomously within the scope of the role and within legal and ethical boundaries
• Able to work within teams and experience of liaising with colleagues at all levels
• Skilled in daily use of Microsoft Office software and use of patient/case record systems
• Able to produce reports using data
• Demonstrate active listening skills and communicate effectively with diverse individuals and groups.

Desirable

• Use of EMIS(Optum) GP clinical system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Heathview Medical Practice

Address

Heathview Medical Practice

60 Caledonian

Tamworth

Staffordshire

B77 2ED

Employer's website

https://www.parkviewmedicalgroup.co.uk (Opens in a new tab)