Job summary
An opportunity has become available for
a new member of staff to join our team. We are a large, friendly practice who is looking for
an experienced part-time receptionist.
The successful candidates must be
computer literate, knowledge of EMIS Web would be an advantage but not
essential as a full induction package will be offered.
A friendly
and polite manner, good communication skills and the ability to prioritise
workload is essential.
Main duties of the job
Greeting Patients
Answering the telephone
Scheduling appointments
Liaising with Clinicians, internal and external
Reviewing
medical records and producing an accurate summary of the patients medical
history.
Coding the information into the practice clinical system
Monitoring
progress of notes summarising against practice targets
Monitoring
patient call and recall systems
Extraction
of necessary data from clinical correspondence and input into electronic patient
Record.
Filing electronic hospital letters.
Scanning
of letters and relevant correspondence into patients notes.
Summarisation
of patients notes when requested.
To
ensure the efficient running of the practice computer system, carrying out
searches, audits and recalls as required by the doctors, nurses and manager.
Troubleshoot
clinical database
Report
faults to software supplier and track progress
Ensure
backups are taken in accordance with practice procedure
Pro-actively
initiate data quality improvement project
Maintain
the appointments system
Support
and guide members of staff in the use of the computer system
Ensure
security of data at all times
About us
We are a
successful and aspirational suburban practice run by an innovative team of
professionals who are looking for similarly committed and quality-driven colleagues.
Our work environment is friendly, informal and extremely learning focused.
Our practice
Stable list size 7600
CQC rating good, excellent QOF outcomes and all ratings
on NHS Choices are 5 stars
Very low home visit burden
Excellent secretarial /admin and IT support
Clinical team of 4 GP partners, salaried GPs, nurse
practitioner, practice pharmacist, practice nurses and health care assistants
Supported by the Crosby and Bootle Clinical
Network and active member of the South Sefton GP Federation
Training practice involved in educational and
clinical supervision of GP Registrars, different Nursing roles, Associate
Physicians, Clinical Pharmacists.
Job description
Job responsibilities
Greeting Patients
Answering the telephone
Scheduling appointments
Liaising with Clinicians, internal and external
Reviewing medical records and producing an accurate summary of the patients medical history.
Coding the information into the practice clinical system
Monitoring progress of notes summarising against practice targets
Monitoring patient call and recall systems
Extraction of necessary data from clinical correspondence and input into electronic patient Record.
Filing electronic hospital letters.
Scanning of letters and relevant correspondence into patients notes.
Summarisation of patients notes when requested.
To ensure the efficient running of the practice computer system, carrying out searches, audits and recalls as required by the doctors, nurses and manager.
Troubleshoot clinical database
Report faults to software supplier and track progress
Ensure backups are taken in accordance with practice procedure
Pro-actively initiate data quality improvement project
Maintain the appointments system
Support and guide members of staff in the use of the computer system
Competencies
Knowledge of Windows and MS Office
Awareness of data security requirements
IT literate
Good verbal and written communication skills
Problem solving skills
Flexible approach, team player, good sense of humour
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include
- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Actively reporting of health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
- Undertaking periodic infection control training (minimum annually)
- Reporting potential risks identified
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognize peoples needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services:
The post-holder will:
- Apply practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
Ensure security of data at all times
Job description
Job responsibilities
Greeting Patients
Answering the telephone
Scheduling appointments
Liaising with Clinicians, internal and external
Reviewing medical records and producing an accurate summary of the patients medical history.
Coding the information into the practice clinical system
Monitoring progress of notes summarising against practice targets
Monitoring patient call and recall systems
Extraction of necessary data from clinical correspondence and input into electronic patient Record.
Filing electronic hospital letters.
Scanning of letters and relevant correspondence into patients notes.
Summarisation of patients notes when requested.
To ensure the efficient running of the practice computer system, carrying out searches, audits and recalls as required by the doctors, nurses and manager.
Troubleshoot clinical database
Report faults to software supplier and track progress
Ensure backups are taken in accordance with practice procedure
Pro-actively initiate data quality improvement project
Maintain the appointments system
Support and guide members of staff in the use of the computer system
Competencies
Knowledge of Windows and MS Office
Awareness of data security requirements
IT literate
Good verbal and written communication skills
Problem solving skills
Flexible approach, team player, good sense of humour
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include
- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Actively reporting of health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
- Undertaking periodic infection control training (minimum annually)
- Reporting potential risks identified
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognize peoples needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services:
The post-holder will:
- Apply practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
Ensure security of data at all times
Person Specification
Qualifications
Essential
- GCSE Grade 4 and above
- IT skills
Desirable
- Experience of working in a public reception environment
- Experience of telephone operation
- Experience of EMIS clinical system
- Experience of Microsoft Office software
- Experience of dealing with the public/patients
Experience
Essential
- Excellent keyboard and computer skills
- Excellent communication skills
Desirable
- Experience of working in a GP practice
Qualities/Attributes
Essential
- An understanding, acceptance and adherence to the need for strict confidentiality
- Ability to use own judgement, resourcefulness and common sense
- Ability to work without direct supervision and determine own workload priorities
- Ability to work as part of an integrated multi-skilled team
- Pleasant and articulate
- Able to work under pressure
- Able to work in a changing environment
- Able to use own initiative
Desirable
- Flexibility of working hours/able to work at the desired times
- Experience of Primary Care
- Car driver/clean licence
Person Specification
Qualifications
Essential
- GCSE Grade 4 and above
- IT skills
Desirable
- Experience of working in a public reception environment
- Experience of telephone operation
- Experience of EMIS clinical system
- Experience of Microsoft Office software
- Experience of dealing with the public/patients
Experience
Essential
- Excellent keyboard and computer skills
- Excellent communication skills
Desirable
- Experience of working in a GP practice
Qualities/Attributes
Essential
- An understanding, acceptance and adherence to the need for strict confidentiality
- Ability to use own judgement, resourcefulness and common sense
- Ability to work without direct supervision and determine own workload priorities
- Ability to work as part of an integrated multi-skilled team
- Pleasant and articulate
- Able to work under pressure
- Able to work in a changing environment
- Able to use own initiative
Desirable
- Flexibility of working hours/able to work at the desired times
- Experience of Primary Care
- Car driver/clean licence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.