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The Spa Medical Practice

Care Navigator/Administrator

Information:

This job is now closed

Job summary

The Spa Medical Practice in Droitwich are looking to recruit an Administrator/Care Navigator as a result of retirement from the team, for their busy surgery serving 10800 patients in Droitwich.

Main duties of the job

The job involves:

  • dealing with telephone queries and signposting patients to appropriate services
  • working on the front reception desk dealing with patients face to face
  • dealing with queries from the whole practice team as required
  • supporting in the administration functions of the practice
  • fitting into a busy and professional reception team covering an array of other patient focussed tasks.

About us

You will be part of a team of 10, working together to provide support to patients and clinical members of the practice team, in a modern purpose built health centre close to the town centre.

The successful applicant will be required to work 30 to 37.5 hours per week Monday Friday spread across the practice opening hours of 8am to 8pm and participate in a Saturday rota. The working pattern will be a range of shifts Monday to Friday with Saturday working as overtime on a Rota basis, please do not apply if you are unable to commit to these shifts.

You will be required to provide holiday and absence cover for your colleagues by mutual agreement.

Salary will be dependent upon experience, starting from £11.44 per hour, you will be eligible for membership of the NHS Pension scheme and a uniform will be provided.

Closing Date: Tuesday 5 February 2025

Candidates who are successful after first round interviews will be invited to undertake a trial shift as part of the recruitment process.

Details

Date posted

15 January 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A4169-25-0000

Job locations

Droitwich Medical Centre

Ombersley Street

Droitwich

WR9 8RD


Job description

Job responsibilities

OBJECTIVES:

To provide a supportive first point of contact for patients, their families and visitors at the practice.

To support the clinical teams in their roles and be an active member of the practice team.

KEY AREAS OF RESPONSIBILITY

The following are the core responsibilities of the Care Navigator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels:

1. Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition

2. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately

3. Process patient requests for appointments

4. Initiate contact with and respond to requests from patients, team members and external agencies

5. Enter code data onto the clinical system.

6. Photocopy documentation as required

7. Data entry of new and temporary registrations and relevant patient information as required

8. Input data into the patients healthcare records as necessary

9. Direct requests for information, e.g. SAR, insurance/solicitors letters and DVLA forms.

10. Manage all queries as necessary in an efficient manner

11. Carry out system searches as requested

12. Maintain a clean, tidy, effective working area at all times

13. Monitor and maintain the reception area and noticeboards

  1. Support all clinical staff with general tasks as request

15. Participate in practice audit as directed by the audit lead

16. Support administrative staff, providing cover during staff absences

17. Scan patient-related documentation and attach scanned documents to patients healthcare records

18. Complete opening and closing procedures in accordance with the duty rota

19. Any other duties commensurate with the role and competencies as deemed appropriate.

Job description

Job responsibilities

OBJECTIVES:

To provide a supportive first point of contact for patients, their families and visitors at the practice.

To support the clinical teams in their roles and be an active member of the practice team.

KEY AREAS OF RESPONSIBILITY

The following are the core responsibilities of the Care Navigator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels:

1. Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition

2. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately

3. Process patient requests for appointments

4. Initiate contact with and respond to requests from patients, team members and external agencies

5. Enter code data onto the clinical system.

6. Photocopy documentation as required

7. Data entry of new and temporary registrations and relevant patient information as required

8. Input data into the patients healthcare records as necessary

9. Direct requests for information, e.g. SAR, insurance/solicitors letters and DVLA forms.

10. Manage all queries as necessary in an efficient manner

11. Carry out system searches as requested

12. Maintain a clean, tidy, effective working area at all times

13. Monitor and maintain the reception area and noticeboards

  1. Support all clinical staff with general tasks as request

15. Participate in practice audit as directed by the audit lead

16. Support administrative staff, providing cover during staff absences

17. Scan patient-related documentation and attach scanned documents to patients healthcare records

18. Complete opening and closing procedures in accordance with the duty rota

19. Any other duties commensurate with the role and competencies as deemed appropriate.

Person Specification

Qualifications

Essential

  • GCSE or equivalent grade A to C in English Language and Maths

Desirable

  • Medical Terminology qualification
  • PMC qualification

Experience

Essential

  • Experience in a Health Care setting or customer facing role.
  • Able to demonstrate excellent Customer service skills through previous roles.
  • Good time keeping.
  • Flexible.

Desirable

  • Knowledge of EMIS Clinical system
  • Knowledge of Docman
  • Knowledge of AccuRX messaging
Person Specification

Qualifications

Essential

  • GCSE or equivalent grade A to C in English Language and Maths

Desirable

  • Medical Terminology qualification
  • PMC qualification

Experience

Essential

  • Experience in a Health Care setting or customer facing role.
  • Able to demonstrate excellent Customer service skills through previous roles.
  • Good time keeping.
  • Flexible.

Desirable

  • Knowledge of EMIS Clinical system
  • Knowledge of Docman
  • Knowledge of AccuRX messaging

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Spa Medical Practice

Address

Droitwich Medical Centre

Ombersley Street

Droitwich

WR9 8RD


Employer's website

https://www.spamedical.co.uk/ (Opens in a new tab)

Employer details

Employer name

The Spa Medical Practice

Address

Droitwich Medical Centre

Ombersley Street

Droitwich

WR9 8RD


Employer's website

https://www.spamedical.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Helen Garfield

helen.garfield@nhs.net

Details

Date posted

15 January 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A4169-25-0000

Job locations

Droitwich Medical Centre

Ombersley Street

Droitwich

WR9 8RD


Supporting documents

Privacy notice

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