Job responsibilities
Job
title: Receptionist
Location: Gravel
Hill Surgery
Responsible
to: Lead
Receptionist
Main purpose of the post:
To provide a point of
contact for the patients (both face to face and over the telephone) and act as
a focal point of communication between patients, doctors and other medical
staff.
Specific tasks:
Enquiries from patients,
doctors and other medical staff should be efficiently and courteously handled.
The filing, record keeping
and distribution of documents should be undertaken efficiently and promptly.
Maintaining
confidentiality at all times.
Opening and closing the
premises if required. Ensure the fire door is opened at 8am.
Receiving and routing
patients on arrival, keeping patients fully informed at all times of delays etc.
Answering general
enquiries both face to face and over the telephone, explaining surgery
procedures.
Making new and follow-up
appointments for Doctors, Nurses and other clinical staff.
Receiving and forwarding requests
for repeat prescriptions.
Receiving requests for
home visits, printing off relevant paperwork.
Receiving and forwarding messages
for Nurses and Doctors.
Sending Accurx text
messages to patients as appropriate.
Ensuring that adequate
supply of stationery is available in the consulting rooms.
Complete e-referral
paperwork/referrals.
Complete telephone and
email referrals to the community team.
Complete Workflow and
Docman tasks.
Liaise fully with other
Receptionists, handing over tasks as appropriate.
Ensure visitors are
greeted, the visitors book is completed and visitor badges issued.
To chaperone patients (if
trained) if required by the Doctor in surgery and during clinical procedures.
Ensure waiting rooms,
Reception area and foyer area are kept tidy at all times.
Provide support to the
Secretary by copying medical notes.
Prepare blood forms for
phlebotomist / Nurses / HCA.
Update the paper Lloyd
George envelopes with changes of address.
To perform any other task
as required, appropriate to the role of a medical receptionist.
To be flexible with
working hours to cover sickness and holidays of other Receptionists.
To attend staff meetings
and complete any training (courses or online training) appropriate to the role.
Changes to this job
description may be made in consultation with the post-holder.