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Rochdale Road Medical Centre

Receptionist/Administrator

Information:

This job is now closed

Job summary

We are looking to appoint a Full time receptionist who will fit into our friendly, dedicated and capable reception team.

Applicants must have excellent communication skills, enthusiasm, good IT skills, and the ability to work under pressure, multi-task and self-initiate.

You will work as part of a team assisting patients to access the right services, booking appointments, and taking requests and queries.

Main duties of the job

  • To make appointments and book patients in when they arrive for an appointments
  • Provide a helpful and friendly service to patients ensuring also that the reception area is tidy and welcoming.
  • To answer telephones promptly
  • To comply with the practice procedure for the registration of new patients, temporary patients, private patients and those seen as emergency or immediately necessary.
  • To follow practice procedure regarding letters that arrive at the surgery either externally by post or internally from the hospital
  • To comply with the protocol for deducting patients who have moved out of the practice catchment area and to follow the procedure for making up records for a new patient when their medical records are received from their previous surgery.
  • To comply with all relevant practice procedures, regulations and protocols and to maintain confidentiality at all times with particular reference to patient records.

About us

Rochdale Road Medical Centre is a lovely place to work. We are high achieving, rated good by CQC. We are a Teaching Practice.

This is a great opportunity to work in a multi-disciplinary team that endeavors to have a positive and caring impact on the local community.

Details

Date posted

07 November 2024

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A4151-24-0004

Job locations

48A Rochdale Road

Middleton

Manchester

Lancashire

M24 2PU


Job description

Job responsibilities

  • administrative tasks and the day to day running of the reception area.
  • You will receive, assist and direct patients in accessing the appropriate service or healthcare professional in line with their requirements using care navigation methods, in a courteous, efficient and effective way, with the patient at the centre of everything we do
  • You will provide general administrative assistance to the GP partners and practice manager as required, and at all times project a positive and friendly image to patients and other visitors, whether in person or over the telephone.

Job description

Job responsibilities

  • administrative tasks and the day to day running of the reception area.
  • You will receive, assist and direct patients in accessing the appropriate service or healthcare professional in line with their requirements using care navigation methods, in a courteous, efficient and effective way, with the patient at the centre of everything we do
  • You will provide general administrative assistance to the GP partners and practice manager as required, and at all times project a positive and friendly image to patients and other visitors, whether in person or over the telephone.

Person Specification

Experience

Essential

  • Experience of working in primary care
  • Computer literacy and proficient keyboard skills
  • Experience of Microsoft packages
  • Excellent communication skills
  • Reception/office experience

Desirable

  • Experience of working in a GP practice
  • Experience on EMIS Web & Docman 10

Qualifications

Essential

  • GCSE grade A to C in English and Maths
Person Specification

Experience

Essential

  • Experience of working in primary care
  • Computer literacy and proficient keyboard skills
  • Experience of Microsoft packages
  • Excellent communication skills
  • Reception/office experience

Desirable

  • Experience of working in a GP practice
  • Experience on EMIS Web & Docman 10

Qualifications

Essential

  • GCSE grade A to C in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Rochdale Road Medical Centre

Address

48A Rochdale Road

Middleton

Manchester

Lancashire

M24 2PU


Employer's website

https://www.rochdaleroadmedicalcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Rochdale Road Medical Centre

Address

48A Rochdale Road

Middleton

Manchester

Lancashire

M24 2PU


Employer's website

https://www.rochdaleroadmedicalcentre.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Jack Cochrane

Jack.cochrane@nhs.net

Details

Date posted

07 November 2024

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A4151-24-0004

Job locations

48A Rochdale Road

Middleton

Manchester

Lancashire

M24 2PU


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