Fishermead Medical Centre

Afternoon Reception Supervisor

The closing date is 17 April 2026

Job summary

We are looking for an experienced and motivated Reception Supervisor to join our team. This role is central to ensuring the smooth running of our reception and front of house services, working alongside our other Reception Supervisor providing leadership to our reception team and delivering a high standard of patient care. This role is an integral part of the surgery, ensuring high standards of patient care, whilst contributing to the effective running of the practice. Previous experience as a team leader/supervisor within Primary Care is essential.

Main duties of the job

The postholder will be responsible for:

Supervise, support and mentor the reception team on a day to day basis

Support with staff rotas, absence reporting and workload allocation

Ensure reception duties are completed professionally and efficiently

Run team meetings, training, developing reception staff, including new starters

Complete staff appraisals and identify training needs

Ensure reception cover is maintained across all opening hours, providing reception cover during staff absence

Promote a calm, kind and patient focused environment demonstrating best practice

Lead by example in delivering a professional, patient focused service

Supervise appointment and document workflows, online triage processes and ensure smooth and efficient flow of patient documentation

Handle escalated patient queries, complaints and service issues

Ensure compliance with confidentiality, GDPR and practice policies

Have strong interpersonal and communication skills, written and oral

Review and update reception and administrative policies

We review applications on a rolling basis and may close this vacancy early if we receive sufficient applications.

About us

We are a forward thinking, patient centred GP practice with around 8,000 patients. We work closely with Ascent PCN and local health and care providers. Our team is supportive, collaborative and committed to delivering high quality, holistic care. We value professionalism, kindness, respect and continuous improvement.

Date posted

23 March 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A4150-26-0003

Job locations

Fishermead Medical Centre

Fishermead Boulevard

Fishermead

Milton Keynes

MK6 2LR

Job description

Job responsibilities

JOB TITLE: AFTERNOON RECEPTION SUPERVISOR

REPORTS TO: PRACTICE MANAGER

HOURS: 25 per week Monday Friday 7.00am 6.45pm although core hours to be1.45pm -6.45pm (with occasional Saturday mornings)

Job Summary:

Supervise the reception team and front of house operations to ensure smooth, efficient, and professional patient services. Provide day to day supervisory support to the management team, ensuring all administration duties and patient requests are processed in accordance with practice policies, confidentiality and health and safety protocols.

Key Responsibilities

The following are the core responsibilities of the Reception Supervisor. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Supervise and support the reception team, ensuring high quality patient care and professional standards

Assist with and oversee daily reception operations, including appointment scheduling, patient requests, and administrative tasks

Support with staffing levels, rotas and annual leave ensuring adequate staff cover at all times

Handle patient and clinician queries, complaints and requests in line with practice procedures

Ensure accurate recording of patient data and effective use of clinical systems and IT

Support with IT issues and liaise with external support when needed

Support vaccination clinics and other patient service initiatives

Support with staff meetings, training, induction, ongoing development, and annual appraisals

Maintain accurate records for appointments, registrations, deductions, prescriptions, messages, post, and other reception functions

Liaise with the wider primary care team and external agencies as required

Support call and recall systems for patient reviews and long term condition management

Promote and uphold Equality & Diversity, confidentiality, and Health & Safety standards

Assist with premises related tasks such as security systems, and telephone systems

Carry out any other reasonable duties to support practice operations

Governance & Professional Standards

Maintain confidentiality in line with Data Protection and Caldicott principles

Follow all Health & Safety, Infection Control, and security procedures

Promote equality, fairness, and inclusive service delivery

Participate in training, personal development, and quality improvement activities

Communicate effectively with patients, colleagues, and external partners

Contribute to audits, service implementation, and continuous improvement