Fishermead Medical Centre

Reception Manager

The closing date is 17 April 2026

Job summary

We are seeking an experienced and motivated Reception Manager to lead our busy reception team. Working closely with the management and clinical teams, you will ensure the smooth, efficient and compliant delivery of reception services, supporting high standards of patient care and contributing to the effective running of the practice. This role is ideal for an organised, proactive leader committed to delivering an excellent patient experience.

Main duties of the job

The postholder will be responsible for:

Managing rotas, daily staffing and smooth front-of-house operations

Ensure reception duties are completed professionally and efficiently

Running team meetings, training, developing reception staff, including new starters

Maintain accuracy and high service standards across administrative functions

Work collaboratively within a multiskilled administrative and clinical team

Identify and implement improvements to reception processes

Provide reception cover during staff absence

Promote a calm, kind and patient focused environment demonstrating best practice

Complete staff appraisals and identify training needs

Review and update reception and administrative policies

Monitor, develop and embed efficient office processes

About us

We are a forward thinking, patient centred GP practice. We work closely with Ascent PCN and local health and care providers. Our team is supportive, collaborative and committed to delivering high quality, holistic care. We value professionalism, kindness, respect and continuous improvement.

Date posted

12 March 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A4150-26-0001

Job locations

Fishermead Medical Centre

Fishermead Boulevard

Fishermead

Milton Keynes

MK6 2LR

Job description

Job responsibilities

JOB DESCRIPTION

RECEPTION MANAGER

Job Summary:

Manage the reception team and front of house operations to ensure smooth, efficient, and professional patient services. Provide day to day leadership and support to the management team. 30 to 37.5 hours per week Monday to Friday with occasional Saturday mornings. Hours between 7:30 and 18:45.

Key Responsibilities

The following are the core responsibilities of the Reception Manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Lead, support, and supervise the reception team, ensuring high quality patient care and professional standards

Oversee daily reception operations, including appointment scheduling, patient requests, and administrative tasks

Manage staff levels, rotas, annual leave, overtime, and ensure adequate cover at all times

Handle patient and clinician queries, complaints, and requests in line with practice procedures

Ensure accurate recording of patient data and effective use of clinical systems and IT; troubleshoot local IT issues and liaise with external support when needed

Support vaccination clinics and other patient service initiatives

Support the management team with compliance (CQC, Health & Safety), audits, policy updates, and service improvements

Lead staff meetings, training, induction, ongoing development, and annual appraisals

Maintain accurate records for appointments, registrations, prescriptions, messages, post, and other reception functions

Liaise with the wider primary care team and external agencies as required

Support call/recall systems for patient reviews and long term condition management

Promote and uphold Equality & Diversity, confidentiality, and Health & Safety standards

Assist with premises related tasks such as security systems and telephone systems

Carry out any other reasonable duties to support practice operations

Governance & Professional Standards

Maintain confidentiality in line with Data Protection and Caldicott principles

Follow all Health & Safety, Infection Control, and security procedures

Promote equality, fairness, and inclusive service delivery

Participate in training, personal development, and quality improvement activities

Communicate effectively with patients, colleagues, and external partners

Contribute to audits, service implementation, and continuous improvement