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Fishermead Medical Centre

Patient Care Coordinator / Administrator

The closing date is 23 May 2025

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Job summary

This is an exciting opportunity for an experienced primary care administrator who is professional, enthusiastic, hard-working and motivated with a keen eye for detail.

The role is varied, working across the practice in all administrative departments including reception. It will draw on your years of experience working as a primary care administrator.

Main duties of the job

The role will be cross departmental practice working with admin / secretarial responsibilities, document processing workflow, eRS worklists, estates protocols whilst also being part of our existing reception team. You will be working closely with all clinical and administrative primary care professionals.Redefining and implementing new patient services and managing patient caseloads. Liaising with Care Co-Ordinators across the PCN.You will be supporting patients with their personalised care and health monitoring requirementsmaking sure that appropriate support is made available to them and their carers and ensuring that their changing needs are addressed.

About us

You will be joining our dedicated, supportive team delivering high quality healthcare services to our patients.

Our patient list size is 8000 and growing

2 GP partners, 1 salaried GP, professional team of highly skilled nurses and HCAs, together with a our PCN Allied Health professionals

Supportive, dedicated team of administrators and care navigators and coordinators

Details

Date posted

11 May 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A4150-25-0000

Job locations

Fishermead Medical Centre

Fishermead Boulevard

Fishermead

Milton Keynes

MK6 2LR


Job description

Job responsibilities

Job Responsibilities

Working as part of our reception team, support patients to manage their needs, answering their queries and supporting them to make appointments, processing patients requests and resolving queries

Use Microsoft office suite of programmes for communication, record keeping, data analysis and audits

Increase uptake and usage of the NHS App and expand patient online access

Support transition to total triage

Liaise with other PCN practices and their Care Co-Ordinators

Signpost and refer patients to PCN Additional Roles health professionals

Proactively identify and work with cohorts of patients to support their personalised care requirements

Support Medical Secretary including eRS worklists,

Liaise with the ME and complete MCCD protocols

Support Data Quality Manager with QOF, IIF, PCF, read coding and summarising

Support Practice Manager with IT and estates issues

Provide coordination and navigation for patients and their carers across health and care services

Support and follow up actions requested by the GPs, Practice Nurses, Practice Secretary, Administrator and Practice Manager

Filing and general administrative duties assigned to you

To ensure all the practice protocols and procedures are followed and maintained

To attend training events

To present yourself in a professional and polite manner at all times

Any other duties as reasonably requested

The above list of duties is not exhaustive and may be subject to change as deemed necessary

Job description

Job responsibilities

Job Responsibilities

Working as part of our reception team, support patients to manage their needs, answering their queries and supporting them to make appointments, processing patients requests and resolving queries

Use Microsoft office suite of programmes for communication, record keeping, data analysis and audits

Increase uptake and usage of the NHS App and expand patient online access

Support transition to total triage

Liaise with other PCN practices and their Care Co-Ordinators

Signpost and refer patients to PCN Additional Roles health professionals

Proactively identify and work with cohorts of patients to support their personalised care requirements

Support Medical Secretary including eRS worklists,

Liaise with the ME and complete MCCD protocols

Support Data Quality Manager with QOF, IIF, PCF, read coding and summarising

Support Practice Manager with IT and estates issues

Provide coordination and navigation for patients and their carers across health and care services

Support and follow up actions requested by the GPs, Practice Nurses, Practice Secretary, Administrator and Practice Manager

Filing and general administrative duties assigned to you

To ensure all the practice protocols and procedures are followed and maintained

To attend training events

To present yourself in a professional and polite manner at all times

Any other duties as reasonably requested

The above list of duties is not exhaustive and may be subject to change as deemed necessary

Person Specification

Qualifications

Essential

  • Good standard of education
  • GCSE grade A to C in English and Maths

Experience

Essential

  • 7+ years experience in primary care reception and administration
  • 7+ years of SystmOne experience
  • ME and MCCD protocol experience
  • QOF, IIF, PCF, read coding and summarising experience
  • Excellent Microsoft Office skills especially Excel, Word, Outlook
  • Practical experience of working with others
  • Experience of using own initiative/multi-tasking
  • Experience of NHS App, NHS online, Total Triage

Desirable Criteria

Desirable

  • Experience of Risk management
  • Experience managing NHS Complaints procedure
  • Experience completing DSP Toolkit
  • Experience using National Workforce Data Set
Person Specification

Qualifications

Essential

  • Good standard of education
  • GCSE grade A to C in English and Maths

Experience

Essential

  • 7+ years experience in primary care reception and administration
  • 7+ years of SystmOne experience
  • ME and MCCD protocol experience
  • QOF, IIF, PCF, read coding and summarising experience
  • Excellent Microsoft Office skills especially Excel, Word, Outlook
  • Practical experience of working with others
  • Experience of using own initiative/multi-tasking
  • Experience of NHS App, NHS online, Total Triage

Desirable Criteria

Desirable

  • Experience of Risk management
  • Experience managing NHS Complaints procedure
  • Experience completing DSP Toolkit
  • Experience using National Workforce Data Set

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Fishermead Medical Centre

Address

Fishermead Medical Centre

Fishermead Boulevard

Fishermead

Milton Keynes

MK6 2LR


Employer's website

https://www.fishermeadmedicalcentre.co.uk (Opens in a new tab)

Employer details

Employer name

Fishermead Medical Centre

Address

Fishermead Medical Centre

Fishermead Boulevard

Fishermead

Milton Keynes

MK6 2LR


Employer's website

https://www.fishermeadmedicalcentre.co.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Sally Poulton

sally.poulton@nhs.net

01908609240

Details

Date posted

11 May 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A4150-25-0000

Job locations

Fishermead Medical Centre

Fishermead Boulevard

Fishermead

Milton Keynes

MK6 2LR


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