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Windmill Surgery

Patient Engagement & Clinical Coder

The closing date is 02 February 2026

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Job summary

Windmill Surgery is a well-respected and established surgery, providing primary care services to approximately 8,000 patients in Coventry, with excellent travel links.

An exciting opportunity has arisen for the role of Patient Engagement & Clinical Coder at Windmill Surgery for 25 hours per week. Working hours/day are negotiable.

Main duties of the job

  • Manage and update the practice website, social media channels, and other digital platforms.
  • Create, schedule, and publish clear, accurate, and patient-friendly content.
  • Support communication of practice news, service changes, health campaigns, and public health messages.
  • Monitor engagement and respond appropriately to comments and messages in line with practice policy.
  • Provide support with document coding administration.
  • Provide support with summarising.
  • To undertake any other reasonable tasks as allocated by the Practice Manager and partners.

About us

Windmill Surgery is a two-partner practice supported by salaried GPs, a Phsycian Associate, and a dedicated nursing team that provides care for 8,000+ NHS patients.

We are an Emis Web Practice, using Docman and AccuRx.

Located in a modern purpose built building with staff car park.

Details

Date posted

19 January 2026

Pay scheme

Other

Salary

£14.02 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A4139-26-0000

Job locations

Longford Primary Care Centre

Longford Road

Coventry

CV6 6DR


Job description

Job responsibilities

Job Summary

The Patient Engagement & Clinical Coder is responsible for managing and coordinating the practices internal and external communications across digital and traditional media platforms. The role supports patient engagement, promotes practice services, and ensures accurate, timely, and accessible information is shared in line with NHS standards, confidentiality, and information governance requirements.

Job description

Job responsibilities

Job Summary

The Patient Engagement & Clinical Coder is responsible for managing and coordinating the practices internal and external communications across digital and traditional media platforms. The role supports patient engagement, promotes practice services, and ensures accurate, timely, and accessible information is shared in line with NHS standards, confidentiality, and information governance requirements.

Person Specification

Experience

Essential

  • Essential
  • Experience in an administrative, communications, or customer-facing role.
  • Experience using digital platforms such as websites, social media or email marketing tools.
  • Experience handling enquiries and providing information clearly and professionally.
  • Experience maintaining accurate records or logs.

Desirable

  • Desirable
  • Experience working in a healthcare, NHS or patient-facing environment.
  • Experience responding to feedback or complaints.
  • Experience creating content (digital or print) for public communications.
  • Experience supporting patient groups, community groups or engagement activities.
  • Experience monitoring engagement metrics or reporting activity.

Qualifications

Essential

  • Essential
  • Educated to GCSE level or equivalent, including English Language.
  • Evidence of commitment to ongoing professional development.
  • Willingness to undertake training relevant to the role (e.g., NHS App support, information governance, GDPR).

Desirable

  • Desirable
  • Qualification in communications, media, marketing, administration, or related field.
  • Training in NHS systems (e.g., EMIS, NHS App support modules).
  • Training in GDPR, confidentiality or information governance.
Person Specification

Experience

Essential

  • Essential
  • Experience in an administrative, communications, or customer-facing role.
  • Experience using digital platforms such as websites, social media or email marketing tools.
  • Experience handling enquiries and providing information clearly and professionally.
  • Experience maintaining accurate records or logs.

Desirable

  • Desirable
  • Experience working in a healthcare, NHS or patient-facing environment.
  • Experience responding to feedback or complaints.
  • Experience creating content (digital or print) for public communications.
  • Experience supporting patient groups, community groups or engagement activities.
  • Experience monitoring engagement metrics or reporting activity.

Qualifications

Essential

  • Essential
  • Educated to GCSE level or equivalent, including English Language.
  • Evidence of commitment to ongoing professional development.
  • Willingness to undertake training relevant to the role (e.g., NHS App support, information governance, GDPR).

Desirable

  • Desirable
  • Qualification in communications, media, marketing, administration, or related field.
  • Training in NHS systems (e.g., EMIS, NHS App support modules).
  • Training in GDPR, confidentiality or information governance.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Windmill Surgery

Address

Longford Primary Care Centre

Longford Road

Coventry

CV6 6DR


Employer's website

http://windmillsurgery.com/ (Opens in a new tab)

Employer details

Employer name

Windmill Surgery

Address

Longford Primary Care Centre

Longford Road

Coventry

CV6 6DR


Employer's website

http://windmillsurgery.com/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Gemma South

gemma.south@nhs.net

Details

Date posted

19 January 2026

Pay scheme

Other

Salary

£14.02 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A4139-26-0000

Job locations

Longford Primary Care Centre

Longford Road

Coventry

CV6 6DR


Supporting documents

Privacy notice

Windmill Surgery's privacy notice (opens in a new tab)