Job summary
The post
holder will offer general assistance to the Nursing Team, liaising closely with
the Practice Nurses. The post holder
will be expected to abide by and promote the Practice vision and core
values.
The HCA will be involved primarily in the provision of a
phlebotomy service, the management of laboratory samples for the practice
patients, components of the new patient check, urinalysis, ECG recording,
chaperoning patients, cleaning and sterilising of instruments, maintenance of
equipment, ordering of stock and re-stocking GPs and Nurses treatment rooms.
The HCA will also be responsible for documenting his/her patient
consultations on the information systems in General Practice and maintaining
appropriate records to ensure continuity and quality of care for patients.
The HCA will maintain their skills and competencies and undertake
such training and development as may from time-to-time be required to maintain
personal competency.
The
HCA will participate in all activities required by CQC registration.
The HCA will have flexibility with regard to rotas and working
patterns across all Lancaster Medical Practice.
Main duties of the job
To assist in general nursing
duties, under the supervision of the Practice Nursing Team, i.e. Urine testing,
weight/height, blood pressure measurements, ECG recording, phlebotomy, and the
delivery of flu vaccinations (with appropriate training).
To be responsible for the correct
maintenance and cleaning of surgical equipment,
To be responsible for the
processing and management of laboratory samples requested by the GP/ Practice
Nurses with specific responsibility to ensure that the samples are correctly
labelled, sent to the laboratory promptly and that data is entered onto the
patients computer records.
Demonstrate sensitive
communication styles to ensure patients are fully informed and consent to
treatment.
To provide a phlebotomy service
for patients.
To act in such a manner as to
support the patient at all times and be mindful of the need to reduce anxiety
for the client/patient.
Apply infection control measures
within the Practice according to local and national guidelines.
To act as a chaperone as required
to GPs and Practice Nurses.
To receive and document telephone
messages as and when necessary and communicate to other members of the clinical
team as appropriate.
Participate in the completion and
review of significant events and identify learning points.
Ensure clinical waste is removed
from clinical areas and that sharps bins are replaced in accordance with the
practice policy.
About us
Lancaster Medical Practice is a large,
at-scale, GP provider delivering General Medical Services to around 68,000
patients in Lancaster and surrounding villages. Formed in April 2017 from our
successful, legacy practices, Lancaster Medical Practice has continued to
evolve to become the strong, high performing Practice it is today, receiving a
rating of Outstanding by the Care Quality Commission in August 2018.
We deliver our services from seven locations
throughout the city of Lancaster and its surrounding area and are continuing to
develop ourselves to improve what we do for our patients, staff and the local
community.
LMP is
committed to safeguarding and promoting the welfare of children, young people
and vulnerable adults. All successful
candidates will be subject to a criminal records check with the Disclosure and
Barring Service (DBS). All staff are
therefore expected to behave in such a way that supports this commitment and
will be responsible for safeguarding the interests of children and adults who
they come into contact during their work.
Please be aware that in the event that we receive a high number of
applications, we reserve the right to close the post before the closing date.
Please note,
we are unable to support candidates requiring a skilled worker visa for this
post as the Practice is only able to support clinical posts at this time.
Job description
Job responsibilities
The
job description and person specification are an outline of the main tasks,
responsibilities and requirements of the role.
The post holder will carry out any other duties as may reasonably be
required by their line manager commensurate with the band of the post. The job description and person specification
may be reviewed on an on-going basis in accordance with the changing needs of
the LMP.
Confidentiality:
In the course of seeking treatment,
patients entrust us with, or allow us to gather, sensitive information in
relation to their health and other matters.
They do so in confidence and have the right to expect that staff will
respect their privacy and act appropriately.
In the performance of the duties
outlined in this Job Description, the post-holder may have access to
confidential information relating to patients and their carers, Practice staff
and other healthcare workers. They may also have access to information relating
to the Practice as a business organisation. All such information from any
source is to be regarded as strictly confidential.
Information relating to patients,
carers, colleagues, other healthcare workers or the business of the Practice
may only be divulged to authorised persons in accordance with the Practice
policies and procedures relating to confidentiality and the protection of
personal and sensitive data.
Health & Safety:
The post-holder will assist in
promoting and maintaining their own and others health, safety and security as
defined in the Practice Health & Safety Policy, to include:
Using
personal security systems within the workplace according to Practice guidelines
Identifying
the risks involved in work activities and undertaking such activities in a way
that manages those risks.
Making
effective use of training to update knowledge and skills.
Using
appropriate infection control procedures, maintaining work areas in a tidy and
safe way and free from hazards
Reporting
potential risks identified
Act as
Chaperone when requested by clinician and in accordance with the Chaperone
policy.
Equality and Diversity:
The post-holder will support the
equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a
way that recognises the importance of peoples rights, interpreting them in a
way that is consistent with the Practice policies and procedures, and current
legislation.
Respecting
the privacy, dignity, needs and beliefs of patients, carers and colleagues.
Behaving in
a manner which is welcoming to the individual, is non-judgmental and respects
their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in
any training programme implemented by the Practice as part of this employment,
such training to include:
Participation
in an annual individual performance review, including taking responsibility for
maintaining a record of their own personal and/or professional development.
Taking
responsibility for their own development, learning and performance and
demonstrating skills and activities to others who are undertaking similar work.
Quality:
The post-holder will strive to
maintain quality within the Practice, and will:
Alert other
team members to issues of quality and risk.
Assess own
performance and take accountability for own actions, either directly or under
supervision
Contribute
to the effectiveness of the team by reflecting on own and team activities and
making suggestions on ways to improve and enhance the teams performance.
Work
effectively with individuals in other agencies to meet patients needs.
Effectively
manage own time, workload and resources.
Communication:
The post-holder should recognise the
importance of effective communication within the team and will strive to:
Communicate
effectively with other team members.
Communicate
effectively with patients and carers.
Recognise peoples needs for alternative
methods of communication and respond accordingly.
Infection Control:
Adhere to
the Practices infection control policies.
Undertake
regular infection control training, as required.
Raise any
infection control concerns to the infection control lead.
Participate
in any infection control audits, as required.
Contribution to the Implementation of Services:
The post-holder will:
Apply
Practice policies, standards and guidance.
Discuss
with other members of the team how the policies, standards and guidelines will
affect own work.
Participate
in audit where appropriate.
Job description
Job responsibilities
The
job description and person specification are an outline of the main tasks,
responsibilities and requirements of the role.
The post holder will carry out any other duties as may reasonably be
required by their line manager commensurate with the band of the post. The job description and person specification
may be reviewed on an on-going basis in accordance with the changing needs of
the LMP.
Confidentiality:
In the course of seeking treatment,
patients entrust us with, or allow us to gather, sensitive information in
relation to their health and other matters.
They do so in confidence and have the right to expect that staff will
respect their privacy and act appropriately.
In the performance of the duties
outlined in this Job Description, the post-holder may have access to
confidential information relating to patients and their carers, Practice staff
and other healthcare workers. They may also have access to information relating
to the Practice as a business organisation. All such information from any
source is to be regarded as strictly confidential.
Information relating to patients,
carers, colleagues, other healthcare workers or the business of the Practice
may only be divulged to authorised persons in accordance with the Practice
policies and procedures relating to confidentiality and the protection of
personal and sensitive data.
Health & Safety:
The post-holder will assist in
promoting and maintaining their own and others health, safety and security as
defined in the Practice Health & Safety Policy, to include:
Using
personal security systems within the workplace according to Practice guidelines
Identifying
the risks involved in work activities and undertaking such activities in a way
that manages those risks.
Making
effective use of training to update knowledge and skills.
Using
appropriate infection control procedures, maintaining work areas in a tidy and
safe way and free from hazards
Reporting
potential risks identified
Act as
Chaperone when requested by clinician and in accordance with the Chaperone
policy.
Equality and Diversity:
The post-holder will support the
equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a
way that recognises the importance of peoples rights, interpreting them in a
way that is consistent with the Practice policies and procedures, and current
legislation.
Respecting
the privacy, dignity, needs and beliefs of patients, carers and colleagues.
Behaving in
a manner which is welcoming to the individual, is non-judgmental and respects
their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in
any training programme implemented by the Practice as part of this employment,
such training to include:
Participation
in an annual individual performance review, including taking responsibility for
maintaining a record of their own personal and/or professional development.
Taking
responsibility for their own development, learning and performance and
demonstrating skills and activities to others who are undertaking similar work.
Quality:
The post-holder will strive to
maintain quality within the Practice, and will:
Alert other
team members to issues of quality and risk.
Assess own
performance and take accountability for own actions, either directly or under
supervision
Contribute
to the effectiveness of the team by reflecting on own and team activities and
making suggestions on ways to improve and enhance the teams performance.
Work
effectively with individuals in other agencies to meet patients needs.
Effectively
manage own time, workload and resources.
Communication:
The post-holder should recognise the
importance of effective communication within the team and will strive to:
Communicate
effectively with other team members.
Communicate
effectively with patients and carers.
Recognise peoples needs for alternative
methods of communication and respond accordingly.
Infection Control:
Adhere to
the Practices infection control policies.
Undertake
regular infection control training, as required.
Raise any
infection control concerns to the infection control lead.
Participate
in any infection control audits, as required.
Contribution to the Implementation of Services:
The post-holder will:
Apply
Practice policies, standards and guidance.
Discuss
with other members of the team how the policies, standards and guidelines will
affect own work.
Participate
in audit where appropriate.
Person Specification
Experience
Essential
- Previous experience that demonstrates good attention to detail.
-
- Experience of working in a confidential environment
-
- Previous experience of working in General Practice, NHS or Healthcare setting.
Qualifications
Essential
- Healthcare qualification (level 3 or 4) or working towards gaining equivalent level
Desirable
- Care certificate
- Phlebotomy certificate
Skills
Essential
- Experience of wound care
- Experience of delivering ECGs
- Experience of new patient medicals
- Ability to record accurate clinical notes
- An excellent standard of grammar and spelling in the English language
- Good general computer skills, including the ability to use Microsoft Office, email and the internet
- Good interpersonal skills
Desirable
- Experience of spirometry
- Familiarity with EMIS Web
Person Specification
Experience
Essential
- Previous experience that demonstrates good attention to detail.
-
- Experience of working in a confidential environment
-
- Previous experience of working in General Practice, NHS or Healthcare setting.
Qualifications
Essential
- Healthcare qualification (level 3 or 4) or working towards gaining equivalent level
Desirable
- Care certificate
- Phlebotomy certificate
Skills
Essential
- Experience of wound care
- Experience of delivering ECGs
- Experience of new patient medicals
- Ability to record accurate clinical notes
- An excellent standard of grammar and spelling in the English language
- Good general computer skills, including the ability to use Microsoft Office, email and the internet
- Good interpersonal skills
Desirable
- Experience of spirometry
- Familiarity with EMIS Web
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
