Job responsibilities
The Practice Manager provides strategic, operational, and financial leadership to ensure St Giles Surgery delivers high quality, patient centred primary care. The post holder will lead on organisational development, workforce management, service improvement, and regulatory compliance, ensuring the practice operates efficiently, safely, and in line with NHS standards.
Key Responsibilities
Strategic Leadership
Lead the development and delivery of the practices long term strategic objectives.
Monitor national and local healthcare developments, identifying risks and opportunities.
Prepare and annually update the Practice Development Plan.
Evaluate progress against strategic goals and implement change where required.
Maintain strong communication channels within the practice and with external stakeholders.
Financial & Business Management
Manage practice budgets, financial planning, and forecasting.
Maximise income through effective claims management and contract monitoring.
Lead negotiations with NHS England, the ICB, local authorities, and other partners.
Ensure accurate and timely submission of business and development plans.
Oversee procurement of equipment, supplies, and services within budget.
Human Resources & Workforce Development
Lead on recruitment, induction, retention, and workforce planning.
Ensure compliance with employment law and NHS recruitment standards.
Manage staffing levels, rotas, and skill mix to meet operational needs.
Implement an effective annual appraisal and performance management system.
Support staff wellbeing, development, and training.
Manage employee relations, including grievances and disciplinary processes.
Maintain up to date HR documentation, policies, and contracts.
Operational & Facilities Management
Oversee day to day operations to ensure smooth delivery of services.
Develop and maintain practice policies, protocols, and procedures.
Organise and chair meetings, prepare agendas, and ensure accurate minutes.
Ensure the premises are safe, clean, and well maintained.
Oversee fire safety, including regular testing and bi monthly fire drills.
Ensure all clinical and non clinical equipment is serviced and calibrated.
Patient Services & Experience
Lead on the development and delivery of high quality patient services.
Ensure compliance with NHS contractual obligations and quality standards.
Oversee appointment systems, repeat prescribing, and patient registration processes.
Monitor patient access, demand, and satisfaction.
Manage clinical rotas, duty schedules, and holiday cover.
Complaints & Patient Engagement
Manage the practice complaints process in line with NHS guidelines.
Communicate effectively with patients and families to resolve concerns.
Work with the complaints lead and partners to prevent escalation.
Coordinate the Patient Participation Group (PPG), including meetings, agendas, minutes, and action plans.
Ensure PPG outputs are published on the website and displayed in the surgery.
Information Management & Technology
Maintain strong working knowledge of EMIS, Docman, and digital signage systems.
Lead on IT planning, implementation, and modernisation.
Ensure robust Information Governance and data security.
Oversee data quality, coding standards, and staff training.
Maintain backup, maintenance, and disaster recovery processes.
Liaise with the ICB on IT procurement and funding.
Manage and update the practice website.
Confidentiality
Maintain strict confidentiality regarding patient, staff, and practice information.
Ensure compliance with data protection legislation and practice policies.
Share information only with authorised individuals.
Health, Safety & Infection Control
Lead on health and safety across the practice.
Ensure compliance with statutory and best practice guidelines.
Conduct risk assessments, audits, and hazard reporting.
Ensure staff receive appropriate training, including annual infection control updates.
Maintain safe and clean working environments.
Quality Improvement
Promote a culture of continuous improvement.
Identify and address issues relating to quality, safety, and risk.
Reflect on team performance and contribute to service enhancement.
Work collaboratively with external agencies to meet patient needs.
Manage time, workload, and resources effectively.