East Trees Health Centre

Practice Manager

The closing date is 30 August 2025

Job summary

East Trees is a well-established Teaching and Training practice, providing care to a patient list size of 15,500. We have 4 GP Partners operating from modern, purpose-built premises which are partnership owned. There are 7 salaried GPs and a committed team of 40 clinical and non-clinical staff.

Main duties of the job

We are looking for a Practice Manager to manage the operational aspects and work with the partners on the strategic, business and finance management. This diverse role is responsible for the smooth day-to-day running, staff management, overseeing HR functions, compliance and ensuring the practice meets its contractual obligations.

The successful candidate will have excellent interpersonal and organisation skills, be team focussed, compassionate and will foster excellent team-working. They will share our values and have an inclusive approach, coaching and developing the team, whilst also supporting patient care.

Due to the varied nature of the role, we are looking for someone who has a hands-on approach and is confident in dealing with both operational and strategic issues. We are ideally looking for someone who can demonstrate high level IT skills with the increase in digital initiatives in general practice.

A Deputy Practice Manager, Operations Manager and a Reception Manager support this role.

Ideally we would prefer full-time, however part-time for a minimum 30 hours per week over 4-5 days will be considered.

We welcome applications from candidates without general practice experience who can demonstrate that they have the transferable skills and experience in the areas mentioned.

About us

The partnership is committed to professional development of staff and responding to the needs of the whole practice area. We area Deep End Practice promoting access for all our patients with a focus on proactive care for the most marginalised patients. Continuity of care is important to us and our patients, and we actively encourage this.

Our CQC rating is Good.

This role has a generous annual leave entitlement of 7 weeks plus bank holidays.

Date posted

11 August 2025

Pay scheme

Other

Salary

£50,000 to £65,000 a year WTE

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A4134-25-0010

Job locations

100A Fishponds Road

Bristol

Avon

BS5 6SA

Job description

Job responsibilities

Oversee the management of the day-to-day operations of the practice, ensuring that staff achieve their primary responsibilities.

Oversee the HR processes, including recruitment, relevant checks, contractual issues, appraisals and staff performance.

Workforce planning to ensure a good skill mix with staff having the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.

Ensure employment law and legislation is adhered to.

Liaise with the Primary Care Network (PCN) and locality commissioners, attend meetings and promote collaborative working.

Provide support and advice to the partnership and keep them updated on practice matters.

Keep up to date with developments and changes within primary care.

Liaise with the Deputy Practice Manager and oversee payroll and pensions, ensuring accurate reporting and submissions.

Work closely with the Partners on financial planning, budget setting and forecasting.

Ensure the practice explores all opportunities to maximise income and reduce expenditure.

Ensure Quality and Outcomes Framework (QOF) and commissioned service targets are met.

Oversee the significant event and complaints processes, in line with current legislation and guidance.

Manage contracts and maintenance for services and equipment.

Oversee the review and update of all practice policies and procedures.

Lead and coordinate projects within the practice.

Oversee the management of the practice IT system, including compliance with the Data Security Protection Toolkit (DSPT).

Coordinate the practice development plan and business continuity plan.

Deal with the preparation of business cases for new services and provide project management, as required.

Ensure on-going CQC compliance.

Ensure the practice maintains compliance with its NHSE contractual obligations.

Provide advice and support to the staff and the partnership to ensure effective team working.

Manage effective communication, both internal and external and ensure the website and other communication platforms are accurate and up to date.

Facilitate partners and practice meetings and maintain an up-to-date action plan.

Support the management of the Patient Participation Group.

Manage estates and facilities, including health and safety aspects and risk assessments