Strategy and Operations Manager

Job description

Job responsibilities

Strategic Planning and Delivery

Assist the COO in developing and delivering the organisations strategic objectives.

Lead projects that align with NGPC's growth, transformation, and innovation plans.

Conduct regular market, competitor, and policy analysis to inform strategic direction.

Support the development of business cases for new services or partnerships.

Operational Management

Oversee day-to-day service delivery in collaboration with clinical and administrative leads.

Monitor performance metrics and KPIs to ensure service quality, patient satisfaction, and regulatory compliance.

Drive operational improvements and efficiency across clinical and non-clinical areas.

Support implementation of quality improvement and change management initiatives.

Service Rota Management

Team Leadership and Stakeholder Engagement

Line manage a small team or service sessional leads, promoting a culture of accountability, inclusivity, and continuous learning.

Build strong relationships with member GP Practices, local partner providers and commissioning colleagues.

Represent NGPC in multi-agency forums, working groups, and strategic meetings as required.

Governance and Reporting

Contribute to risk management, governance, and assurance frameworks.

Prepare and present reports for the Board, Commissioners, Member Practices and CQC inspections.

Support compliance with NHS England policies, Care Quality Commission (CQC) standards, and relevant legal frameworks.

Lead the Business Intelligence Team and manage BI projects from initiation to delivery, ensuring deadlines and quality standards are met.

Present insights in a clear, compelling way to executives and stakeholders.

Encourage a data-driven culture across the organisation.

This job description is not exhaustive, and the postholder may be required to undertake other duties commensurate with the role as reasonably directed. Responsibilities may be subject to change in line with the evolving needs of the organisation.

Person Specification

Experience

Essential

• Proven experience in strategic and operational management roles, ideally within NHS, primary care, or community health settings, with a strong understanding of healthcare delivery models and challenges.
• Experience leading and working collaboratively with multi-disciplinary teams, including clinicians, administrative staff, and external stakeholders, to achieve cohesive and efficient service delivery.

Desirable

• Strong Knowledge of CQC Compliance and NHS Contract Management. Familiar with regulatory frameworks, performance monitoring, and contractual obligations within NHS settings.
• Proficient in Clinical IT Systems (Adastra & EMIS). Hands-on experience with clinical system workflows, data management, and interoperability.
• Track record of driving service performance improvements by analysing data, identifying gaps, and implementing effective solutions aligned with organisational goals.
• Experience of leading change

Qualifications

Essential

• Educated to Masters level or hold over 5 years equivalent experience in a similar role

Desirable

• Business management qualification
• PRINCE or Agile project management

Knowledge & Skills

Essential

• Excellent written and verbal communication
• Excellent Microsoft Office skills
• Willingness to work flexibly to meet the needs of the service (some evening or weekend work may be required).
• Right to work in the UK.
• Enhanced DBS check may be required depending on responsibilities.

Desirable

• Understanding of local and regional health strategies (e.g. Integrated Care Systems, Neighbourhoods)
• Strong strategic thinking, planning, and analytical skill
• Strong interpersonal and influencing skills
• Ability to lead change and deliver results under pressure
• Problem recognition and problem solving skills, including conflict resolution
• Ability to work autonomously and prioritise own workload
• Ability to work collaboratively and in teams

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Newham GP co-operative LTD

Address

Balaam Park Health Centre

113 Balaam Street

London

E13 8AF

Employer's website

http://newhamgpcoop.com/ (Opens in a new tab)