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Marden Medical Centre

Medical Receptionist and Administrator

Information:

This job is now closed

Job summary

We are seeking a dedicated and professional Medical Receptionist to join our healthcare team at the Marden Medical Centre. The ideal candidate will provide a welcoming first point of contact for patients, providing exceptional administrative support in a fast-paced medical environment. This role requires strong organisational skills, attention to detail, and the ability to manage multiple tasks efficiently while maintaining a welcoming atmosphere for patients.

Main duties of the job

Duties can include, but are not limited to, greeting and appropriately directing patients according to their needs, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

The successful applicant willact as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.

About us

Marden Medical Centre is a three-partner practice caring for around 7,600 patients in the beautiful Weald of Kent. We are situated at the heart of a thriving and expanding community with excellent schools and rail links to London. We are rated as Outstanding by CQC and have an ethos of patient centred care and involvement in our local community.

We have a strong team ethos at the surgery and value the contribution of each team member with an emphasis on building a mutually supportive environment; individual staff wellbeing is a high priority for all our staff.

We are a training practice with a strong focus on personal and professional development and staff wellbeing. Our clinical system is EMIS and we are forward thinking in embracing new technology when it is to the benefit of clinicians and patients.

We are proud to work closely with our Patient Participation Group (PPG) and the registered charity, Friends of Marden Medical Centre who both make a valuable contribution to the Medical Centre and the wider community we serve.

Details

Date posted

24 September 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A4129-24-0003

Job locations

Marden Medical Centre

Church Green

Marden

Tonbridge

Kent

TN12 9HP


Job description

Job responsibilities

Primary Key responsibilities include

Complete opening and closing procedures in accordance with the duty rota

Process personal & telephone requests for appointments

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Signpost patients to the appropriate services

Initiating contact with and responding to, requests from patients, team members and external agencies

Distribute medication/prescriptions; work and communicate with dispensary staff

Clinically code data on Emis clinical system

Action incoming emails and correspondence as necessary

Scan patient related documentation and attach scanned documents to patients healthcare records

Photocopy documentation as required

Data entry of new and temporary registrations and relevant patient information as required

Input data into patients healthcare records as necessary

Direct requests for information to the administrative/secretarial team

Manage all queries as necessary in an efficient manner

Maintain a clean, tidy, effective working area at all times

Monitor and maintain the reception area and notice boards

Support all clinical staff with general tasks as requested

Additional responsibilities include

Providing cover during staff absences

Participate in the receptionist rota for lunch and out of hours cover

Assist with cleaning and tidying kitchen area according to rota.

Deputise for the other members of the reception team during periods of absence

Job description

Job responsibilities

Primary Key responsibilities include

Complete opening and closing procedures in accordance with the duty rota

Process personal & telephone requests for appointments

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Signpost patients to the appropriate services

Initiating contact with and responding to, requests from patients, team members and external agencies

Distribute medication/prescriptions; work and communicate with dispensary staff

Clinically code data on Emis clinical system

Action incoming emails and correspondence as necessary

Scan patient related documentation and attach scanned documents to patients healthcare records

Photocopy documentation as required

Data entry of new and temporary registrations and relevant patient information as required

Input data into patients healthcare records as necessary

Direct requests for information to the administrative/secretarial team

Manage all queries as necessary in an efficient manner

Maintain a clean, tidy, effective working area at all times

Monitor and maintain the reception area and notice boards

Support all clinical staff with general tasks as requested

Additional responsibilities include

Providing cover during staff absences

Participate in the receptionist rota for lunch and out of hours cover

Assist with cleaning and tidying kitchen area according to rota.

Deputise for the other members of the reception team during periods of absence

Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Maths
  • Experience of working with the general public

Desirable

  • Experience of Emis clinical system
  • Experience of Emis clinical system and Docman filing system

Experience

Essential

  • Experience of working within a GP reception team

Desirable

  • Experience of working in a GP Practice

Knowledge and Skills

Essential

  • Excellent interpersonal and communication skills
  • Strong IT skills
  • Clear polite telephone manner

Desirable

  • Knowledge of Emis and Docman systems
Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Maths
  • Experience of working with the general public

Desirable

  • Experience of Emis clinical system
  • Experience of Emis clinical system and Docman filing system

Experience

Essential

  • Experience of working within a GP reception team

Desirable

  • Experience of working in a GP Practice

Knowledge and Skills

Essential

  • Excellent interpersonal and communication skills
  • Strong IT skills
  • Clear polite telephone manner

Desirable

  • Knowledge of Emis and Docman systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Marden Medical Centre

Address

Marden Medical Centre

Church Green

Marden

Tonbridge

Kent

TN12 9HP


Employer's website

https://www.mardenmedicalcentre.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Marden Medical Centre

Address

Marden Medical Centre

Church Green

Marden

Tonbridge

Kent

TN12 9HP


Employer's website

https://www.mardenmedicalcentre.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Mary-Jayne Bournes

mardenmedical.centre@nhs.net

01622831257

Details

Date posted

24 September 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A4129-24-0003

Job locations

Marden Medical Centre

Church Green

Marden

Tonbridge

Kent

TN12 9HP


Supporting documents

Privacy notice

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