Practice Manager

Job summary

We are seeking an experienced, compassionate Practice Manager to join our central London training practice.

You will oversee day-to-day operations and help deliver high-quality, patient-centred care in a warm and welcoming environment. Strong leadership experience combined with a kind, approachable manner is essential. You will work closely with two GP partners and a supportive multidisciplinary team.

This is a permanent, full-time role with a salary depending on experience.

Main duties of the job

Lead and develop the administrative and support team, promoting teamwork and well-being.

Manage HR processes, including recruitment, onboarding, appraisals, absence, and staff development.

Oversee day-to-day operations including premises, IT systems, and administrative workflows.

Manage patient interface, feedback, complaints, website, and PPG engagement.

Oversee financial administration including budgeting, payroll, NHS pensions, income claims, and bookkeeping (Xero).

Monitor and maximise performance in QOF and Enhanced Services.

Ensure compliance with NHS, CQC, clinical governance, health & safety, and data protection requirements.

Build and maintain strong relationships with local services, the PCN, ICB, and other stakeholders.

About us

We are a friendly GP practice in central London, located in a beautiful square with access to a private garden, close to multiple amenities (gym, cafes, and restaurants) and in walking distance to the West End. We serve approximately 7500 patients with a team of 2 GP partners, 5 salaried GPs, 2 GP registrars, a lovely nursing and pharmacy team, a Reception/IT manager supported by a dynamic administrative team, and PCN-provided ARRS staff, including a GP assistant. We pride ourselves on a supportive, collaborative culture with a strong emphasis on kindness and patient-centred care.

Our ethos combines warmth, inclusivity, and high standards. We foster a culture where every team member is valued, supported, and encouraged to grow.