Medical Secretary/Administrator

Job summary

The Medical Secretary, Administrator role is pivotal in communicating with the patients regarding referrals and ensuring patients forms and documentation is completed in a timely manner, promoting safety whilst maintaining quality for the Practice by undertaking searches, audits and updating templates as required to ensure the accuracy of completing documentation and claims for services.

Choose & Book for referral letters including Docman Workflow under the appropriate referral pathway forms, action and monitor tasks and emails ensuring following up any actions keeping clinicians and staff updated.

Close working with internal and external personnel requiring referral information, completing 2 week wait audits and documenting relevant information to capture referral activity.

Taking Practice/Clinical Staff Minutes.

Dealing with medical record requests.

This role includes development of new services as and when the contract or services change.

Main duties of the job

Undertaking patient referrals following the appropriate referral pathway using the electronic referral system (ESR).

Checking secretarial workflow.

Completing and monitoring referral spreadsheets including the 2 week wait referrals.

Booking patients appointments as necessary.

Dealing with medical record requests.

Processing requests for information i.e SAR, Insurance/Solicitors letters and DVLA forms.

Photocopy documentation as required.

Scanning of patient related documentation and attaching scanned documents to patients healthcare record.

Liaising with internal and external multi-disciplinary health care professionals.

Taking of practice, staff and clinical meeting minutes.

Issuing patient information via AccuRx, Text, email or postal invitations.

Monitoring and actioning tasks and emails taking the appropriate action.

Monitoring Docman workflow taking appropriate action as required.

Read code data from Docman.

Undertaking clinical and non-clinical audit as required.

Adding and developing appropriate templates.

Archive tasks.

Summarising patients medical records.

Undertaking searches as required.

Set up reports in EMIS.

Set up Protocols.

Monitoring EMIS DTS.

About us

Due to retirement an exciting opportunity has arisen for an experienced Medical Secretary/Administrator to join our fantastic team at Baddeley Green Surgery full time or part time considered.

We are a friendly, well organised practice.

Our current team consists of 1 GP Partner, 1 Practice Nurses, 2 Health Care Support Workers and excellent management team with a full complement of administration support staff.

Baddeley Green Surgery is a growing practice with a current list size of approximately 5700 patients. Our Clinical system is Emis Web utilising Docman and electronic prescribing. We strive as a team to ensure we are providing the highest quality, efficient and effective services to our patients.

We are a:-

Forward thinking innovative practice actively involved in locality working committed to future working at scale.

An accredited Training/Teaching Practice.

A high achieving practice in QOF, QIF, enhanced services and other locally commissioned services.