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Receptionist - Enhanced Access

Wyre Integrated Network Limited

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This job is now closed

Job summary

Wyre Integrated Network PCN are recruiting for a Receptionist to join their Enhanced Access team. The successful candidate will join a team of practices nurses, health care assistants, receptionists, GPs and ACPs offering evening appointments to patients within WIN PCN.

As this role is a bank role the successful candidate will be required to work across the 4 practices within WIN PCN. 2 Poulton-Le-Fylde practices and 2 Thornton-Cleveleys practices.

These include;

  • Beechwood Surgery
  • Lockwood GP Surgery
  • Queensway medical Centre
  • The Village Practice

The Enhanced Access service provides out of hours appointments Monday - Friday from 18:30 -20:00.

Patients are able to book these appointments through their GP Surgery.

Main duties of the job

  1. Welcoming patients on arrival and arriving them on the Emis system correctly.
  2. Booking, amending and cancelling appointments.
  3. Ensuring reception desk is kept clean and tidy.
  4. Making telephone calls for sample collection.
  5. Supporting clinicians with any tasks needed, i,e. chaperoning.
  6. Dealing with patient queries and pointing them in the right direction if needed.
  7. Keep a check on the stock levels and ensuring all stock is in date.
  8. Closing down sites
  9. Ensuring all training is up to date.
  10. Ensuring all policies are viewed and read.
  11. Undertaking any other reception tasks set out by the PCN Manager.

About us

We are looking for an energetic and motivated individual to join our innovative Network.

WIN PCN covers 29,000 patients over four practices in the Thornton-Poulton area and uses a network of skilled clinicians to forge relationships with varying healthcare providers and promote collaborative working through the 4 partner practices, providing personalised care for patients through every stage of life.

Benefits of joining Wyre Integrated Network:

  • Being part of a successful integrated team.
  • Wrap around professional and education support for successful candidates
  • Underpinning support from the safety, education/training and wider clinical team
  • Opportunity to develop a system perspective to support our healthcare without boundaries approach.
  • NHS Pension

Date posted

12 March 2025

Pay scheme

Other

Salary

£14 an hour

Contract

Bank

Working pattern

Part-time, Flexible working

Reference number

A4115-25-0000

Job locations

Beechwood Surgery, The Old Bank

155 Victoria Road East

Thornton-Cleveleys

Lancashire

FY5 5HH


The Village Practice

Church Road

Thornton-cleveleys

Lancashire

FY5 2TZ


Lockwood GP Surgery

Breck Road

Poulton-Le-Fylde

FY6 7PU


Queensway Medical Centre

Queensway

Poulton-le-fylde

Lancashire

FY6 7ST


Job description

Job responsibilities

In this role, you will be responsible for providing exceptional customer service to all patients and visitors, as well as assisting with administrative tasks to ensure the smooth operation of the Enhanced Access clinics.

The role is out of hours so you will be required to work outside of core office hours. Each clinic is 18:30 - 20:00 Monday-Friday.

Job description

Job responsibilities

In this role, you will be responsible for providing exceptional customer service to all patients and visitors, as well as assisting with administrative tasks to ensure the smooth operation of the Enhanced Access clinics.

The role is out of hours so you will be required to work outside of core office hours. Each clinic is 18:30 - 20:00 Monday-Friday.

Person Specification

Skills

Essential

  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective time management (planning and organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving and analytical skills
  • Ability to follow policy and procedure

Desirable

  • EMIS/SystmOne/Vision user skills

Experience

Essential

  • Experience of working with the general public

Desirable

  • Experience of administrative duties
  • Experience using Emis system
  • Experience of working in a healthcare setting

Qualifications

Essential

  • Educated to GCSE level or above

Desirable

  • GCSE Mathematics and English (C or above)
  • NVQ Level 2 in Health and Social Care
Person Specification

Skills

Essential

  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective time management (planning and organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving and analytical skills
  • Ability to follow policy and procedure

Desirable

  • EMIS/SystmOne/Vision user skills

Experience

Essential

  • Experience of working with the general public

Desirable

  • Experience of administrative duties
  • Experience using Emis system
  • Experience of working in a healthcare setting

Qualifications

Essential

  • Educated to GCSE level or above

Desirable

  • GCSE Mathematics and English (C or above)
  • NVQ Level 2 in Health and Social Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wyre Integrated Network Limited

Address

Beechwood Surgery, The Old Bank

155 Victoria Road East

Thornton-Cleveleys

Lancashire

FY5 5HH


Employer's website

https://www.beechwoodsurgery.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Wyre Integrated Network Limited

Address

Beechwood Surgery, The Old Bank

155 Victoria Road East

Thornton-Cleveleys

Lancashire

FY5 5HH


Employer's website

https://www.beechwoodsurgery.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Emily Sadler

emily.sadler4@nhs.net

Date posted

12 March 2025

Pay scheme

Other

Salary

£14 an hour

Contract

Bank

Working pattern

Part-time, Flexible working

Reference number

A4115-25-0000

Job locations

Beechwood Surgery, The Old Bank

155 Victoria Road East

Thornton-Cleveleys

Lancashire

FY5 5HH


The Village Practice

Church Road

Thornton-cleveleys

Lancashire

FY5 2TZ


Lockwood GP Surgery

Breck Road

Poulton-Le-Fylde

FY6 7PU


Queensway Medical Centre

Queensway

Poulton-le-fylde

Lancashire

FY6 7ST


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