Medical Receptionist

Job description

Job responsibilities

Job summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Job Responsibilities:

Reception

• Answering telephone calls and dealing with face to face enquiries.
• Politely greeting patients and visitors to the surgery.
• Scheduling appointments for patients.
• Checking patients in.
• Dealing with all requests in an efficient and courteous manner.
• Screening enquiries for the doctors and medical staff.
• Registering new patients at the surgery.
• Explaining the practice procedures to new patients.
• Accurately collecting information and personal details about patients.
• Updating the surgeries computer system with appointments and personal details.
• Receiving urine and blood samples and sending them off to hospital laboratories.
• Chasing up appointments for patients with hospitals or with other healthcare professionals.
• Contacting patients to pass on test results /messages to patients as instructed by medical professionals.
• Arranging prescriptions for patients.
• Maintaining a clean reception and waiting area to show a professional image.
• Opening post, scanning and forwarding it onto the relevant parties.
• Writing letters and correspondence on behalf of the surgery and medical staff.
• Opening and locking up the surgery.
• Covering colleagues during times of annual leave.

Other Tasks

• Clear and re-stock consulting rooms after surgeries
• Ensure building security have thorough knowledge of doors/windows/alarm.
• Provision of refreshments for staff and visitors as required; washing up and keeping the kitchen area clean and tidy.
• Keeping the reception area and waiting area, notice boards and leaflet dispensers tidy and free from obstructions and clutter

Person Specification

Qualifications

Essential

• Good standard of general education

Desirable

• Customer Services Qualification or evidence of working in a customer service environment

Experience

Essential

• Experience of working in a busy office environment
• Reception experience
• Experience in a customer services organisation

Desirable

• Experience of working within General Practice
• Previous administration of a recall system

Knowledge & Skills

Essential

• Excellent communication skills (written and oral)
• Time management and the ability to work to deadlines

Desirable

• IM&T Skills (including Microsoft Office)
• Knowledge of Systm1 clinical system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wragby Surgery

Address

The Wragby Surgery

Old Grammar School Way

Wragby

Lincs

LN8 5DA

Employer's website

https://www.wragbysurgery.org/ (Opens in a new tab)