Practice Manager

Job description

Job responsibilities

The Practice Manager is responsible for the overall smooth safe and efficient running of the practice across two sites. The role requires strong leadership financial and business management skills with a commitment to delivering high quality patient centred care. The post holder will ensure the practice remains compliant with CQC and NHS requirements manages resources effectively and supports the team to deliver excellent services to patients.

Key Responsibilities

Leadership and Staff Management

The post holder will provide leadership and line management to the practice team. They will recruit, induct and appraise staff and ensure appropriate training and development is provided. They will promote teamwork, motivation and a positive working culture. The post holder will manage HR issues including grievances, disciplinaries sickness, absence and performance.

Practice Operations

The Practice Manager will ensure smooth day to day running of both practice sites. They will manage patient services ensuring accessibility safety and quality. They will maintain effective appointment systems rotas and workflows. They will oversee IT systems digital tools and telephony and will support the integration of innovations such as AI to improve efficiency and access.

Finance and Business Management

The Practice Manager will prepare and monitor budgets financial reports and forecasts. They will manage payroll pensions and staff expenses. They will maximise income streams through QOF, LES, DES, PCN and private income. They will monitor and control expenditure to ensure financial sustainability.

Compliance and Governance

The Practice Manager will ensure the practice complies with CQC, Health and Safety, GDPR, safeguarding and infection control standards. They will maintain up to date policies and procedures. They will oversee complaints and incidents ensuring appropriate reporting and learning. They will ensure compliance with NHS contracts and legal obligations.

Strategic Development and Service Improvement

The Practice Manager will work with GP partners to develop the practice strategy. They will lead projects to improve efficiency patient access and care pathways. They will engage with PCNs, ICB and other stakeholders. They will monitor and respond to changes in NHS policy and local healthcare demands.

Person Specification Summary

Essential

Previous management experience preferably in primary care or healthcare

Strong leadership HR and team building skills

Excellent organisational and problem solving abilities

Knowledge of CQC requirements, NHS contracts and primary care structures

Financial management and budgeting skills

IT literacy with openness to adopting new technologies

Full UK driving licence and access to a car

Desirable

Experience in a dispensing practice

Formal management or leadership qualification

Experience in project management and service development

Working Pattern and Conditions

This is a full time post of 37.5 hours per week although flexible working may be considered. The role is based across two practice sites and will require travel between them. A competitive salary is offered depending on experience. The post includes membership of the NHS pension scheme.

Person Specification

Knowledge and skills

Essential

• Excellent organisational and problem solving skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Knowledge of NHS structures contracts and CQC requirements
• Full UK driving licence and access to a car

Desirable

• Interest in using new technologies such as AI to improve patient services and workflows

Qualifications

Essential

• The candidate must have a good standard of general education such as A levels or equivalent
• The candidate must show evidence of continuing professional development

Desirable

• A management or leadership qualification
• A finance or HR qualification

Experience

Essential

• Proven management experience in a healthcare or similar setting
• Experience of leading and developing teams
• Experience of HR management including recruitment and appraisals
• Experience of financial management including budgets and payroll
• Experience of using IT systems to improve efficiency

Desirable

• Previous experience in primary care or a GP practice
• Experience of working in a dispensing practice
• Experience of project management and service improvement

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hughenden Valley Surgeries

Address

Valley Road

Hughenden

High Wycombe

Buckinghamshire

HP14 4LG

Employer's website

https://www.ourpractice.co.uk (Opens in a new tab)