Receptionist/Administrator

Job description

Job responsibilities

To undertake all aspects of the receptionist role, including dealing with patient enquiries, both in person, on the telephone and using other media platform eg Accurx, handling patient information, processing prescriptions and dealing with general enquiries.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist, and direct patients and visitors in accessing the appropriate service or healthcare professional politely, courteously, and efficiently.

Deal with all general enquiries, either in person or via the telephone, explain procedures and make new and follow-up appointments in a positive and friendly manner.

Using your own judgement and communication skills ensure that patients with no prior appointment but who need an urgent consultation are offered the appointment route to a consultation, and are seen in a logical and non-disruptive manner

Signpost patients to the most suitable health care provider if an appointment at the surgery is not necessary.

Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

Receive and make telephone calls as required using electronic telephony systems.

Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery using tasks.

Action repeat prescription requests via any medium and ensure that they are ready for collection by the patient within 48 hours.

Advise patients of relevant charges for private (non-General Medical Council) services, accept payment and issue receipts for same.

Provide BP machines and update log, taking deposits when providing machine. Update log and return deposits on machine being brought back.

Update and enter patient information on to the computer adhering to Information Governance and Data Protection policy

Making sure the reception area is left tidy and ready for use by incoming colleagues, together with information about any unsolved or urgent matters Ensure that the call board is operational on a daily basis.

Ensure that all patient information displayed is current and in clean order adhering to IPC Policy

When last to leave at the end of the day, ensure that the last doctor on duty has no further requirements

Ensure that all new patients are registered on to the computer system properly and accurately. Ensure that new registrations forms are completed accurately and passed to workflow for scanning.

Ensure that MED3s are provided to patients in a timely manner.

Attend Practice and Reception meetings as requested.

Make sure all mandatory training is completed required for the role.

To ensure that any outstanding health requirements on 'home screens' are offered to patients when calling in or presenting at the front desk.

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.

Enter requests for home visits into rota and on the computer, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.

Booking interpreters as required.

Registering patients on the on-line system and dealing with on-line prescriptions.

Taking over the counter monies from patients and issuing receipts

Open up premises at the start of the day when first to arrive, and make all necessary preparations to receive patients ie. Ensure all PCs are switched on and are working, ensure the call board is switched on and working

Undertake any other additional duties appropriate to the post

Person Specification

Skills and Attributes

Essential

• Good written and communication skills
• Good team working
• Good interpersonal skills
• Ability to be empathetic
• Attention to detail
• Flexible
• Keyboard skills
• Well mannered and well presented
• Patient, tolerant, tactful, and discreet
• Enthusiastic, honest, and reliable
• Self-motivated
• Demonstrates initiative
• Ability to prioritise tasks
• Ability to follow Standard Operating Procedures and instruction
• Ables to tolerate stress and self-manage appropriately
• Be non-judgemental towards patients and colleagues

Experience

Essential

• Previous experience of working with the public in a frontline role
• Previous experience of customer care
• Understanding of confidentiality

Desirable

• Previous experience of working in primary care

Special Requirements

Essential

• Willingness to take responsibility for maintaining confidentiality of information held by the practice
• DBS standard clearance
• Commitment to personal and professional development

Qualifications

Essential

• Maths GCSE or equivalent
• English GCSE or equivalent

Desirable

• Qualified to NVQ2 in Customer Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Aitune Medical Practice

Address

Long Eaton Medical Centre

Midland Street

Long Eaton

Nottingham

NG10 1RY

Employer's website

http://aitunemedicalpractice.co.uk/ (Opens in a new tab)