Long Lane Medical Centre

Receptionist

Information:

This job is now closed

Job summary

Long Lane Medical Centre is looking for a Receptionist/Administrator to work in our friendly, extremely busy GP surgery.

Hours of work would be between Monday to Friday 07.45 to 19:00. 37.5 hours per week. Occasional Saturday required during seasonal work. i.e flu vaccines.

The successful candidate will be highly motivated, confident, enthusiastic, can answer telephones in a professional and courteous manner, with excellent communication, listening and administration skills. The candidate woudl also require excelelnt keyboard skills.

Main duties of the job

You will offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, whether in person or via the telephone.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Undertake a variety of administrative duties to assist in the smooth running of the practice.

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Processing repeat prescriptions in accordance with practice guidelines

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures and scanning of clinical documents.

When dealing with patients, you must be compassionate and discrete.

About us

Long Lane Medical Centre has a population of 8050 and is in one of the highest deprivation areas in Liverpool.

We feel this makes our roles within the team even more important as we want to ensure we deliver an excellent standard of healthcare to all our patients.

We have multi-disciplinary team which includes:-

  • 4 partners (3 GPs & Nurse Clinician)
  • 2 salaried GPs
  • 1 ANP
  • Pharmacy Team
  • 2 Practice Nurses
  • 1 Assistant Practitioner
  • Business Manager
  • Operational Manager (new post)
  • 1 Office Manager
  • Reception & Admin Staff
  • PCN ARRS Roles (Health Wellbeing Coach, Care-Coordinator, First Contact Physio)

Details

Date posted

02 September 2024

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Full-time, Compressed hours

Reference number

A4104-27082024

Job locations

Long Lane

Aintree

Liverpool

L9 6DQ


Job description

Job responsibilities

The following are the core responsibilities of the Receptionist. There may be on occasion a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels. These duties include -

- Maintain and monitor the practice appointment system

- Process personal, telephone and e-requests for appointments

- Answer incoming phone calls, transferring calls or dealing with the patients' request appropriately

- Signpost patients to the correct service

- Initiating contact with and responding to, requests from patients, team members and external agencies

- Clinically code data on EMIS

- Photocopy documentation as required

- Data entry of new and temporary registrations and relevant patient information as required

- Input data onto healthcare records as necessary

- Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team

- Manage all queries as necessary in an efficient manner

- Carry out system searches as requested

- Maintain a clean, tidy, effective working area at all times

- Monitor and maintain the reception area and notice boards

- Support all clinical staff with general tasks as requested

- Undertake room stocking and rotation

- Order and monitor stationery supplies

- Ensure repeat prescriptions are processed accurately and efficiently

- Scan patient related documentation and attach scanned documents to patients healthcare records

- Action incoming emails and correspondence as necessary

Job description

Job responsibilities

The following are the core responsibilities of the Receptionist. There may be on occasion a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels. These duties include -

- Maintain and monitor the practice appointment system

- Process personal, telephone and e-requests for appointments

- Answer incoming phone calls, transferring calls or dealing with the patients' request appropriately

- Signpost patients to the correct service

- Initiating contact with and responding to, requests from patients, team members and external agencies

- Clinically code data on EMIS

- Photocopy documentation as required

- Data entry of new and temporary registrations and relevant patient information as required

- Input data onto healthcare records as necessary

- Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team

- Manage all queries as necessary in an efficient manner

- Carry out system searches as requested

- Maintain a clean, tidy, effective working area at all times

- Monitor and maintain the reception area and notice boards

- Support all clinical staff with general tasks as requested

- Undertake room stocking and rotation

- Order and monitor stationery supplies

- Ensure repeat prescriptions are processed accurately and efficiently

- Scan patient related documentation and attach scanned documents to patients healthcare records

- Action incoming emails and correspondence as necessary

Person Specification

Experience

Essential

  • - Experience of working with the general public
  • - Experience of administrative duties
  • - Experience of working in a healthcare setting

Skills

Essential

  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • EMIS user skills
  • Effective time management (planning and organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving and analytical skills
  • Ability to follow policy and procedure

Qualifications

Essential

  • Educated to GCSE level or equivalent
  • Mathematics and English (C or above)

Desirable

  • AMSPAR Receptionist Qualification
  • NVQ Level 2 in Health and Social Care
Person Specification

Experience

Essential

  • - Experience of working with the general public
  • - Experience of administrative duties
  • - Experience of working in a healthcare setting

Skills

Essential

  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • EMIS user skills
  • Effective time management (planning and organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving and analytical skills
  • Ability to follow policy and procedure

Qualifications

Essential

  • Educated to GCSE level or equivalent
  • Mathematics and English (C or above)

Desirable

  • AMSPAR Receptionist Qualification
  • NVQ Level 2 in Health and Social Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Long Lane Medical Centre

Address

Long Lane

Aintree

Liverpool

L9 6DQ


Employer's website

https://www.longlanemedicalcentre.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Long Lane Medical Centre

Address

Long Lane

Aintree

Liverpool

L9 6DQ


Employer's website

https://www.longlanemedicalcentre.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Business Manager

Michelle Carmichael

michelle.carmichael@livgp.nhs.uk

01514762460

Details

Date posted

02 September 2024

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Full-time, Compressed hours

Reference number

A4104-27082024

Job locations

Long Lane

Aintree

Liverpool

L9 6DQ


Supporting documents

Privacy notice

Long Lane Medical Centre's privacy notice (opens in a new tab)