Dr Mahbub's Surgery, Brace Street Health Centre

Medical Receptionist / Administrative Assistant

Information:

This job is now closed

Job summary

Dr Mahbub's Surgery, Brace Street Health Centre (WS1 3PS), is seeking to recruit an enthusiastic, committed and caring Medical Receptionist/Administrative Assistant to join our busy but friendly, single handed Practice. We are looking for an experienced Medical Receptionist to work 20 hours per week. The ideal candidate should have experience of working at a GP Practice. Salary is dependent on skills and experience.

Main duties of the job

To carry out a range of reception and administrative tasks.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

About us

Dr Mahbub's Surgery is a small single handed GP Practice, based at Brace Street Health Centre (WS1 3PS), providing primary care for Caldmore and the surrounding areas. We are in a purpose-built building offering a range of services in a pleasant and welcoming atmosphere. Dr Mahbub is the principal GP and runs the surgery along with one male and two female regular locum GPs, one female nurse and one female Health Care Assistant. We have between us enhanced skills in diabetes, asthma, minor operations and offer a range of disease management and health promotion clinics. We believe that respect and dignity are the right of everyone, staff, patients and members of the public. All information about our practice is strictly confidential and complies with the Data Protection Act 2018.

Details

Date posted

03 September 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A4102-24-0002

Job locations

63 Brace Street

Walsall

West Midlands

WS1 3PS


Job description

Job responsibilities

· Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.

· Acknowledge a patients arrival at the reception.

· Ensuring that the appointment system is run efficiently.

· Monitor the flow of patients to and from consulting rooms.

· Use clinical system EMIS Web for all patient related activities.

· Deal with all general enquiries, explain procedures and make new and follow-up appointments.

· Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

· Participate on a daily basis in task management and ensure that tasks are kept up-to-date at all times.

  • Sorting the mail.

· Scan letters.

· File records.

· Type and send referral letters (including eRS and 2WW referrals).

· NHS mail – deal with incoming emails.

· Workflow – deal with incoming letters, discharge summaries, results etc.

· Interpreting, as and when required.

· Read/Snomed coding.

· Summarise new patient records.

· Medication updates – update new medications from hospital.

· Fusion (to look up results, clinic letters, A&E reports, discharge summaries).

· Enter requests for home visits onto EMIS Web ensuring careful recording of all relevant details and where necessary refer to Doctor.

  • Action repeat prescription requests/prescription queries and ensure that they are ready within 48 hours.
  • Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
  • Actively participate in Practice Training to ensure you provide a high level of service for the Practice.
  • Receive deliveries and put stock away.
  • Receive and handle specimens as per Practice protocol.

· Chaperoning duties.

  • Complete weekly stock checks.
  • Assist clinical staff in emergencies.
  • Adhere to Practice policies regarding security and confidentiality, records management roles and responsibilities and computer skills.
  • Keep reception areas clean and tidy.

Ensure filing cabinets, surgeries, offices and front door are locked on departure.

Job description

Job responsibilities

· Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.

· Acknowledge a patients arrival at the reception.

· Ensuring that the appointment system is run efficiently.

· Monitor the flow of patients to and from consulting rooms.

· Use clinical system EMIS Web for all patient related activities.

· Deal with all general enquiries, explain procedures and make new and follow-up appointments.

· Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

· Participate on a daily basis in task management and ensure that tasks are kept up-to-date at all times.

  • Sorting the mail.

· Scan letters.

· File records.

· Type and send referral letters (including eRS and 2WW referrals).

· NHS mail – deal with incoming emails.

· Workflow – deal with incoming letters, discharge summaries, results etc.

· Interpreting, as and when required.

· Read/Snomed coding.

· Summarise new patient records.

· Medication updates – update new medications from hospital.

· Fusion (to look up results, clinic letters, A&E reports, discharge summaries).

· Enter requests for home visits onto EMIS Web ensuring careful recording of all relevant details and where necessary refer to Doctor.

  • Action repeat prescription requests/prescription queries and ensure that they are ready within 48 hours.
  • Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
  • Actively participate in Practice Training to ensure you provide a high level of service for the Practice.
  • Receive deliveries and put stock away.
  • Receive and handle specimens as per Practice protocol.

· Chaperoning duties.

  • Complete weekly stock checks.
  • Assist clinical staff in emergencies.
  • Adhere to Practice policies regarding security and confidentiality, records management roles and responsibilities and computer skills.
  • Keep reception areas clean and tidy.

Ensure filing cabinets, surgeries, offices and front door are locked on departure.

Person Specification

Qualifications

Essential

  • GCSE Grade A to C in English and Maths, or equivalent.

Desirable

  • Admin/Clerical qualification.

Experience

Essential

  • Experience of working in a GP Practice.
Person Specification

Qualifications

Essential

  • GCSE Grade A to C in English and Maths, or equivalent.

Desirable

  • Admin/Clerical qualification.

Experience

Essential

  • Experience of working in a GP Practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Dr Mahbub's Surgery, Brace Street Health Centre

Address

63 Brace Street

Walsall

West Midlands

WS1 3PS


Employer's website

https://drmahbubsurgery.co.uk (Opens in a new tab)

Employer details

Employer name

Dr Mahbub's Surgery, Brace Street Health Centre

Address

63 Brace Street

Walsall

West Midlands

WS1 3PS


Employer's website

https://drmahbubsurgery.co.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Benara Rahman

benara.rahman@nhs.net

07932337812

Details

Date posted

03 September 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A4102-24-0002

Job locations

63 Brace Street

Walsall

West Midlands

WS1 3PS


Privacy notice

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