Job summary
We are looking for enthusiastic, innovative and forward-thinking
administrator to join our Primary Care Network Team across Dover. We see this
role as a key component in supporting the work of the growing PCN team,
supporting us with the coordination of our team, delivering excellence in
patient healthcare and to help support our GP practicesin ensuring all
patientsreceive the bestpossible care and service.
Main duties of the job
Dover Town PCN are seeking
a PCN Administrator to support the PCN Manager and the Practices within the PCN.
This is a new and exciting role within the rapidly changing world of Primary
Care as we seek to make the most of the new challenges in the NHS.
About us
Dover Town Primary Care Network
is based in Dover, Kent, and we are made up of three lead practices and three
branch surgeries- High Street Surgery, St James Surgery, Buckland Medical
Centre, Peter Street Surgery, Whitfield Surgery and Tara Surgery. We have a
combined patient list size of 29,000.
Job description
Job responsibilities
- To support the implementation of practice requirements & ongoing developments.
- To provide general office support to the PCN
- To work closely with the PCN Manager and the practices within the PCN with general administration duties, minute-taking, diary management, and project management support.
- To support PCN members and partner organisations, promptly responding to requests for advice, information and support and escalating as appropriate.
- To arrange & attend PCN meetings and take minutes/actions.
- To assist in collating and managing statistical information on behalf of the PCN.
- To support the delivery of the PCNs projects and work
- To work with the PCN Manager to support communications and dissemination of information to the PCN members and wider partners
- To provide and receive exceptionally complex, detailed and often sensitive information in a confidential and professional manner.
- To use a high level of interpersonal and communication skills to deliver information in what can sometimes be extremely emotive situations.
- You will frequently work unsupervised and using your own autonomy.
- Assisting the PCN Manager and practices in Impact and Investment Fund searches, tracking and reporting.
- Support the pharmacy team with administrative duties as required.
Job description
Job responsibilities
- To support the implementation of practice requirements & ongoing developments.
- To provide general office support to the PCN
- To work closely with the PCN Manager and the practices within the PCN with general administration duties, minute-taking, diary management, and project management support.
- To support PCN members and partner organisations, promptly responding to requests for advice, information and support and escalating as appropriate.
- To arrange & attend PCN meetings and take minutes/actions.
- To assist in collating and managing statistical information on behalf of the PCN.
- To support the delivery of the PCNs projects and work
- To work with the PCN Manager to support communications and dissemination of information to the PCN members and wider partners
- To provide and receive exceptionally complex, detailed and often sensitive information in a confidential and professional manner.
- To use a high level of interpersonal and communication skills to deliver information in what can sometimes be extremely emotive situations.
- You will frequently work unsupervised and using your own autonomy.
- Assisting the PCN Manager and practices in Impact and Investment Fund searches, tracking and reporting.
- Support the pharmacy team with administrative duties as required.
Person Specification
Knowledge and skills
Essential
- Advanced experience of using Word, Excel and PowerPoint, including the ability to use word processing skills, emails and the internet to create simple plans and reports. Creative problem solver and willing to search for hard-to-find information
Desirable
- Knowledge of general practice clinical systems, such as, EMIS and SystmOne
- Ability to read large amounts of information and extract the salient points, to analyse data and report on findings
Personal qualities and attributes
Essential
- Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines.
- Able to work as part of a team.
- Ability to communicate effectively, both verbally and in writing.
- Excellent negotiating skills.
- Ability to maintain effective working relationships and to promote collaborative working.
Other
Essential
- Access to own transport and ability to travel across the locality on a regular basis
Qualifications
Essential
- GCSE English and Maths
- NVQ Level 3 Business Administration (or relevant experience)
Desirable
- NVQ in management or equivalent
Experience
Essential
- Experience of working in primary or secondary care
- Experience in minute taking to a high level of accuracy
- Experience of data collection and providing monitoring information
- Experience of partnership/collaborative working and of building relationships across a variety of organisations
- Proven experience of working to deadlines
- Experience in an administrative position
Desirable
- Experience in use of databases
Person Specification
Knowledge and skills
Essential
- Advanced experience of using Word, Excel and PowerPoint, including the ability to use word processing skills, emails and the internet to create simple plans and reports. Creative problem solver and willing to search for hard-to-find information
Desirable
- Knowledge of general practice clinical systems, such as, EMIS and SystmOne
- Ability to read large amounts of information and extract the salient points, to analyse data and report on findings
Personal qualities and attributes
Essential
- Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines.
- Able to work as part of a team.
- Ability to communicate effectively, both verbally and in writing.
- Excellent negotiating skills.
- Ability to maintain effective working relationships and to promote collaborative working.
Other
Essential
- Access to own transport and ability to travel across the locality on a regular basis
Qualifications
Essential
- GCSE English and Maths
- NVQ Level 3 Business Administration (or relevant experience)
Desirable
- NVQ in management or equivalent
Experience
Essential
- Experience of working in primary or secondary care
- Experience in minute taking to a high level of accuracy
- Experience of data collection and providing monitoring information
- Experience of partnership/collaborative working and of building relationships across a variety of organisations
- Proven experience of working to deadlines
- Experience in an administrative position
Desirable
- Experience in use of databases
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.