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Fellview Healthcare - NCPC

Patient Contact Advisor

Information:

This job is now closed

Job summary

Fellview Healthcare have a fantastic opportunity to join our practice team

We are looking for a motivated, passionate member of staff with interpersonal skills and problem solving abilities with excellent customer service to our patients

Main duties of the job

Working on reception in General Practice is a rewarding position in helping patients get the best care.

Full training will be given to the successful candidate as we invest in our expertise, we recruit the best people and are proud to retain them. If you enjoy working in a busy team and have the ability to work under pressure and to meet deadlines, then this is the role for you.

About us

Fellview Healthcare operates over four sites in Copeland. We are part of North Cumbria Primary Care Limited, (NCPC). A not for profit organisation

Details

Date posted

09 October 2023

Pay scheme

Other

Salary

£20,389.34 a year

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A4097-23-0008

Job locations

Beech House Surgery

St Bridgets Lane

Egremont

Cumbria

CA22 2BD


Job description

Job responsibilities

Joining us as a Patient Contact Advisor, our first point of contact for our patients. We need to make sure every patient contact counts and that patients get the right help at the earliest opportunity.

Our Patient Contact Advisors are key to supporting patients to get the care that they need-be that clinical assessment, help with managing their health, or signposting to other services.

These posts require flexibility, good communication, assertiveness with compassion, and team work. You will facilitate effective communication between patients, acting as the focal point of the practice

Job description

Job responsibilities

Joining us as a Patient Contact Advisor, our first point of contact for our patients. We need to make sure every patient contact counts and that patients get the right help at the earliest opportunity.

Our Patient Contact Advisors are key to supporting patients to get the care that they need-be that clinical assessment, help with managing their health, or signposting to other services.

These posts require flexibility, good communication, assertiveness with compassion, and team work. You will facilitate effective communication between patients, acting as the focal point of the practice

Person Specification

Experience

Essential

  • Good standard of education including maths and English,
  • Computer literate,
  • Excellent literacy and numeracy skills,
  • Excellent communication skills,
  • Confidentiality,
  • Ability to work under pressure and to deadlines,
  • Ability to work as part of a team,
  • Flexible, initiative and adaptable,
  • Sensitivity and the ability to empathise,

Desirable

  • Experience of working for a health care provider
  • Experience of working with members of the public
Person Specification

Experience

Essential

  • Good standard of education including maths and English,
  • Computer literate,
  • Excellent literacy and numeracy skills,
  • Excellent communication skills,
  • Confidentiality,
  • Ability to work under pressure and to deadlines,
  • Ability to work as part of a team,
  • Flexible, initiative and adaptable,
  • Sensitivity and the ability to empathise,

Desirable

  • Experience of working for a health care provider
  • Experience of working with members of the public

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Fellview Healthcare - NCPC

Address

Beech House Surgery

St Bridgets Lane

Egremont

Cumbria

CA22 2BD


Employer's website

https://www.fellviewhealthcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Fellview Healthcare - NCPC

Address

Beech House Surgery

St Bridgets Lane

Egremont

Cumbria

CA22 2BD


Employer's website

https://www.fellviewhealthcare.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Anne Thompson

anne.thompson20@nhs.net

01946820203

Details

Date posted

09 October 2023

Pay scheme

Other

Salary

£20,389.34 a year

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A4097-23-0008

Job locations

Beech House Surgery

St Bridgets Lane

Egremont

Cumbria

CA22 2BD


Supporting documents

Privacy notice

Fellview Healthcare - NCPC's privacy notice (opens in a new tab)