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Ashfield Medical Centre

Care Navigator

The closing date is 03 July 2025

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Job summary

  • HOURS: 1 x Position up to 37 hours
  • 1 x Position 24 hours
  • 1 x Position 18 hours
  • Job summary:
  • Ashfield and Manston Surgery are recruiting for 3 Care Navigator positions to work across to join our expanding practices. The partnership has recently taken over Manston surgery to now run both practices. Our experienced leadership team is helping to deliver modern general practice taking advantage of at scale working while also maintaining consistent patient care from teams that know patients well.

Main duties of the job

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Job responsibilities:

Reception Duties

Navigate patients to the most relevant treatment provider.

Utilise appointment system and monitor flow of patients into consulting and treatment rooms.

Assist patients with understanding practice operating procedures.

Advise patients of relevant charges for private services, accept payment and record in line with agreed protocol.

Respond to all queries and requests for assistance from patients and visitors.

Enter requests for home visits onto the computer following practice protocols.

Ensure prescriptions are actioned via all channels following practice protocols.

Action requests for ambulances following practice protocols.

Ensure reception and waiting areas are kept neat and tidy.

Adhere to correct opening and closing procedures for the practice.

About us

Supporting our patients to enjoy a healthier life We will achieve our vision through quality care centred around, the patient being caring and supportive our dedicated team of professionals our commitment to teaching and training being forward thinking, embracing new evidence, guidance, best practice and innovations

Details

Date posted

19 June 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time, Job share

Reference number

A4096-25-0001

Job locations

Ashfield Medical Centre

15 Austhorpe Road

Leeds

LS15 8BA


The Grange Medical Centre

999 York Road

Seacroft

LS14 6NX


Job description

Job responsibilities

Job Responsibilities:

Helping patients to navigate NHS and local services by providing information

Signposting and triaging patients following the patient submitting a request via our Online Consultation Portal

Managing prescriptions requests in accordance with Practice policies

Booking patient appointments with clinicians and home visits

Supporting clinicians during surgeries including acting as a patient chaperone (Training will be given)

Giving out test results,

Liaising with other primary and secondary care providers

Accurately scanning of hospital letters and other clinical correspondence onto the clinical system

Keeping patient records up-to-date and recording accurate information as appropriate including read coding

Handling samples in accordance with practice health and safety protocols and undertaking urine dip stick testing (full training will be provided);

Patient chaperone (training will be given)

Preparing the consulting rooms prior to surgery and tidying up the rooms after surgery, check stock levels of stationary and medical supplies

General housekeeping eg keeping reception and waiting room tidy

Allocated administrative tasks such as Tasks on the clinical system, copying medical notes, handling incoming emails etc

Handling money for private non NHS work such as medical reports

Attending training events as required and monthly target meetings

Any other duties as directed by the Management team

Job description

Job responsibilities

Job Responsibilities:

Helping patients to navigate NHS and local services by providing information

Signposting and triaging patients following the patient submitting a request via our Online Consultation Portal

Managing prescriptions requests in accordance with Practice policies

Booking patient appointments with clinicians and home visits

Supporting clinicians during surgeries including acting as a patient chaperone (Training will be given)

Giving out test results,

Liaising with other primary and secondary care providers

Accurately scanning of hospital letters and other clinical correspondence onto the clinical system

Keeping patient records up-to-date and recording accurate information as appropriate including read coding

Handling samples in accordance with practice health and safety protocols and undertaking urine dip stick testing (full training will be provided);

Patient chaperone (training will be given)

Preparing the consulting rooms prior to surgery and tidying up the rooms after surgery, check stock levels of stationary and medical supplies

General housekeeping eg keeping reception and waiting room tidy

Allocated administrative tasks such as Tasks on the clinical system, copying medical notes, handling incoming emails etc

Handling money for private non NHS work such as medical reports

Attending training events as required and monthly target meetings

Any other duties as directed by the Management team

Person Specification

Knowledge and Skills

Essential

  • * Good communication skills, both written and verbal
  • * DBS Check
  • * Competent use of IT
  • * Ability to deal confidently and courteously with people both in person and over the telephone.
  • * Ability to work flexibly as a team member
  • * Able to work on own initiative and prioritise workload
  • * Empathetic, honest, caring
  • * Diplomatic and considerate
  • * Able to work under pressure
  • * Willing to work flexible hours as necessary
  • * An understanding, acceptance and adherence to the need for strict confidentiality
  • * To have had first two covid vaccines
  • * Have a yearly flu vaccination
  • * Have hep B vaccination course

Desirable

  • Knowledge of the NHS
  • Experience of using clinical systems
  • Understanding of data security and confidentiality requirements
  • Previous experience customer service background or working as a receptionist in General Practice
Person Specification

Knowledge and Skills

Essential

  • * Good communication skills, both written and verbal
  • * DBS Check
  • * Competent use of IT
  • * Ability to deal confidently and courteously with people both in person and over the telephone.
  • * Ability to work flexibly as a team member
  • * Able to work on own initiative and prioritise workload
  • * Empathetic, honest, caring
  • * Diplomatic and considerate
  • * Able to work under pressure
  • * Willing to work flexible hours as necessary
  • * An understanding, acceptance and adherence to the need for strict confidentiality
  • * To have had first two covid vaccines
  • * Have a yearly flu vaccination
  • * Have hep B vaccination course

Desirable

  • Knowledge of the NHS
  • Experience of using clinical systems
  • Understanding of data security and confidentiality requirements
  • Previous experience customer service background or working as a receptionist in General Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ashfield Medical Centre

Address

Ashfield Medical Centre

15 Austhorpe Road

Leeds

LS15 8BA


Employer's website

https://www.amedicalcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Ashfield Medical Centre

Address

Ashfield Medical Centre

15 Austhorpe Road

Leeds

LS15 8BA


Employer's website

https://www.amedicalcentre.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Reception Team Leader

Amanda Walls

amanda.walls@nhs.net

01132951828

Details

Date posted

19 June 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time, Job share

Reference number

A4096-25-0001

Job locations

Ashfield Medical Centre

15 Austhorpe Road

Leeds

LS15 8BA


The Grange Medical Centre

999 York Road

Seacroft

LS14 6NX


Supporting documents

Privacy notice

Ashfield Medical Centre's privacy notice (opens in a new tab)