Job summary
Shotfield Medical Practice are looking for a part-time receptionist to work within our reception team.
This is a patient facing role, you will need to be articulate, work well within a busy team. You will also need to be patient, efficient, professional with good attention to detail and be flexible.
The shift pattern is Wednesday, Thursday and Friday afternoons - times to be confirmed.
You will also be required to cover other shift patterns for sickness and annual leave, sometimes at short notice.
Main duties of the job
Job Purpose
To
work as part of the reception team to deliver an effective and efficient
reception service to the patients of the practice and any other visitors. To work as part of the wider primary care team to deliver high quality
primary care services to the registered population.
About us
Shotfield Medical Practice is composed of four full
time GP partners, five part-time salaried GP, one full-time Physicians
Associate, one full-time Pharmacist and a comprehensive nursing team and administrative support team
providing primary care services to a registered population of approximately 13000
patients across Wallington and some of Sutton, Carshalton and Beddington.
We are a busy, but friendly practice. The reception team have 10 part time staff and two part-time reception leads.
Job description
Job responsibilities
Main duties
- Greeting patients on
arrival, handling enquiries effectively and efficiently.
- Receiving incoming telephone
calls, ensuring appropriate actions, dealing with enquiries and taking
messages as required.
- To make
appointments and to cancel or re-arrange appointments as required.
- To explain
practice boundaries, arrangements and formal requirements to new patients
and those seeking temporary cover, ensuring all procedures and paperwork
is completed to a satisfactory level.
- Processing repeat
prescription requests in line with the practice procedure, directing to
other staff and appropriate pharmacies where required.
- To advise
patients of relevant charges for non-nhs services received, accepting
payment, recording money received and issuing receipts.
- To book, hand out and
collect back items of equipment to be used by patients in their home such
as 24 hr blood pressure monitors.
- Extracting and filing of
medical records from central filing system accurately.
- Updating patient records
both on the clinical system and in hard copy as required following change
of name, address, phone numbers, next of kin and with any other relevant
details
- Booking interpreting
services for patients who are hard of hearing or require a language translation
service
- Being aware of other
external services that are offered through the surgery and knowing how to refer
and contact the provider if necessary (ie counselling)
- Collecting samples from
patients and ensuring they are stored and/or collected in an appropriate
manner for transfer to hospital or passing those for internal testing to
the relevant clinician
- Undertaking other tasks as
required by Practice Nurses or GPs.
- Collecting, sorting and
distributing post to all service users.
- Following the procedure
for opening and closing of the Health Centre at the start/end of each
working day ensuring all areas are safe and secure.
- Fully utilising the surgery
clinical computerised system to manage appointments, update records,
reviewing results and for any other legitimate reason and in line with
practice procedures.
- To assist with patient
recall by the sending of letters and inclusion of relevant diagnostic
forms and instructions.
- To assist other teams and
members of staff where required, including providing cover as required at
times other than your usual working hours and sometimes at short notice.
- To provide a chaperone
service to clinicians outside the working hours of other general admin
staff (early and late in the day) as required
- To keep the reception and
waiting room areas tidy and to ensure relevant stock is held at reception
for all staff to access as required (this includes forms, practice
booklets, appointment cards and other similar items).
- Attending reception team
and full admin team meetings on a regular basis.
- Any other duties
considered appropriate to the role at the absolute discretion of the Reception
Co-ordinator, Senior Administrator, Practice Manager or Partners.
- This list is not
exhaustive and this job description will be updated in line with the
changing roles and requirements of the practice at regular intervals.
Job description
Job responsibilities
Main duties
- Greeting patients on
arrival, handling enquiries effectively and efficiently.
- Receiving incoming telephone
calls, ensuring appropriate actions, dealing with enquiries and taking
messages as required.
- To make
appointments and to cancel or re-arrange appointments as required.
- To explain
practice boundaries, arrangements and formal requirements to new patients
and those seeking temporary cover, ensuring all procedures and paperwork
is completed to a satisfactory level.
- Processing repeat
prescription requests in line with the practice procedure, directing to
other staff and appropriate pharmacies where required.
- To advise
patients of relevant charges for non-nhs services received, accepting
payment, recording money received and issuing receipts.
- To book, hand out and
collect back items of equipment to be used by patients in their home such
as 24 hr blood pressure monitors.
- Extracting and filing of
medical records from central filing system accurately.
- Updating patient records
both on the clinical system and in hard copy as required following change
of name, address, phone numbers, next of kin and with any other relevant
details
- Booking interpreting
services for patients who are hard of hearing or require a language translation
service
- Being aware of other
external services that are offered through the surgery and knowing how to refer
and contact the provider if necessary (ie counselling)
- Collecting samples from
patients and ensuring they are stored and/or collected in an appropriate
manner for transfer to hospital or passing those for internal testing to
the relevant clinician
- Undertaking other tasks as
required by Practice Nurses or GPs.
- Collecting, sorting and
distributing post to all service users.
- Following the procedure
for opening and closing of the Health Centre at the start/end of each
working day ensuring all areas are safe and secure.
- Fully utilising the surgery
clinical computerised system to manage appointments, update records,
reviewing results and for any other legitimate reason and in line with
practice procedures.
- To assist with patient
recall by the sending of letters and inclusion of relevant diagnostic
forms and instructions.
- To assist other teams and
members of staff where required, including providing cover as required at
times other than your usual working hours and sometimes at short notice.
- To provide a chaperone
service to clinicians outside the working hours of other general admin
staff (early and late in the day) as required
- To keep the reception and
waiting room areas tidy and to ensure relevant stock is held at reception
for all staff to access as required (this includes forms, practice
booklets, appointment cards and other similar items).
- Attending reception team
and full admin team meetings on a regular basis.
- Any other duties
considered appropriate to the role at the absolute discretion of the Reception
Co-ordinator, Senior Administrator, Practice Manager or Partners.
- This list is not
exhaustive and this job description will be updated in line with the
changing roles and requirements of the practice at regular intervals.
Person Specification
Equal Opportunities
Essential
- An appreciation of the importance of treating everyone fairly and without prejudice
Skills and Abilities
Essential
- Able to communicate effectively both verbally and in writing.
- Good telephone manner.
- Ability to deal with difficult situations and difficult people.
- Computer literate including familiarity with the use of windows software.
Desirable
- Working knowledge of Microsoft Word and other Office products.
- Good working knowledge of EMIS clinical software.
Qualifications
Essential
- Good standard of general education.
- An understanding of the importance of patient confidentiality.
Desirable
- Reception or administration qualification.
- Knowledge of medical terminology.
Experience
Essential
- Previous experience of working in an environment requiring contact with the public.
Desirable
- Previous experience of working in a GP Practice or NHS setting.
Personal qualities
Essential
- Able to work as part of a team.
- Attention to detail and willingness to help others.
- Able to remain calm under pressure.
- Flexibility to meet the needs of the practice.
- Flexibility to cover additional shifts as required, sometimes at short notice.
- Willingness to learn.
Person Specification
Equal Opportunities
Essential
- An appreciation of the importance of treating everyone fairly and without prejudice
Skills and Abilities
Essential
- Able to communicate effectively both verbally and in writing.
- Good telephone manner.
- Ability to deal with difficult situations and difficult people.
- Computer literate including familiarity with the use of windows software.
Desirable
- Working knowledge of Microsoft Word and other Office products.
- Good working knowledge of EMIS clinical software.
Qualifications
Essential
- Good standard of general education.
- An understanding of the importance of patient confidentiality.
Desirable
- Reception or administration qualification.
- Knowledge of medical terminology.
Experience
Essential
- Previous experience of working in an environment requiring contact with the public.
Desirable
- Previous experience of working in a GP Practice or NHS setting.
Personal qualities
Essential
- Able to work as part of a team.
- Attention to detail and willingness to help others.
- Able to remain calm under pressure.
- Flexibility to meet the needs of the practice.
- Flexibility to cover additional shifts as required, sometimes at short notice.
- Willingness to learn.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.