General Practice Assistant

Job description

Job responsibilities

An exciting opportunity has arisen for an enthusiastic and motivated General Practice Assistant (GPA) to join our friendly and supportive team here at the Morris House Group Practice. GPAs provide a support role, carrying out administrative tasks, combined with basic clinical duties. They focus on supporting General Practitioners and the wider clinical team in their day-to-day management of patients, specifically aimed at reducing the administrative burden and enabling clinicians to make the best use of clinical time. The post holder will be an integral part of our primary care team by contributing to the smooth running of the surgery.

Job Responsibilities

Sorting all clinical incoming clinical documents and prioritising for the GP in terms of actions. Signposting documents to other members of the teams such as clinical pharmacist etc.

• Extracting information from clinical documents that needs coding and adding to notes.
• Arranging appointments, referrals, tests and follow up appointments of patients.
• Preparing patients prior to going in to see the GP by taking a brief history and basic readings in readiness for the GP appointment.
• Reviewing online consultations submitted by patients and actioning as directed by the GP.
• Assisting with clinical procedures such as administering injections, dipping urine, taking blood pressure & phlebotomy.
• Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as referrals, insurance forms, mortgage, benefits agency forms etc.
• Explaining treatment procedures to patients.
• Helping the GP liaise with outside agencies e.g. getting an on-call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s).
• Support the GP with immunisations/wound care.
• Advising patients regarding improving health outcomes as and when appropriate.
• Engaging in practice projects, including active participation in annual Quality of Framework (QOF) preparation and delivery.

Health and Safety

Under the Health and Safety at Work Act 1974, as an employee, you must take reasonable care for the health and safety of yourself and for other persons who may be affected by your acts or omissions at work. The Act also states that you must not intentionally or recklessly interfere with or misuse anything provided in the interests of health, safety and welfare.

You will assist in promoting and maintaining your own and others health, safety and security as set out in applicable Practice polices and protocols. This will include:

Using personal security systems within the workplace as directed.

Identifying risks involved in work activities and managing those risks.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Reporting health and safety hazards and infection hazards immediately when recognised.

Keeping own work areas and general / patient areas clean and assisting in the maintenance of general standards of cleanliness.

Equality and Diversity

Morris House is committed to developing, supporting and sustaining a diverse workforce, representative of the community it serves, through the creation of a work environment where staff are able to do their jobs to the best of their abilities without having to face discrimination or harassment. All employees have a responsibility to ensure that they understand the standards we expect and to promote and adhere to the policies and measures adopted by the practice.

You will support the equality, diversity and rights of patients, carers and colleagues by:

Acting in a way that recognizes the importance of peoples rights and that is consistent with practice policies and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a welcoming manner which is non-judgmental and respects the circumstances, feelings priorities and rights of others.

Vulnerable Adults, Children & Young People

All members of staff have a duty to safeguard and promote the welfare of vulnerable adults, children and young people in all relevant areas of their work. This will include timely attendance at relevant training events and compliance with practice procedures.

Personal/Professional development

You will participate in any training or development programme implemented by the practice as part of your employment. This will include:

Participating in an annual development review including taking responsibility for maintaining a record of your own personal and/or professional development.

Taking responsibility for your own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Keeping abreast of legislative changes and guidance relating to your role.

Quality

You will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk.

Assess your own performance and take accountability for your own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on your own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage your own time, workload and resources.

Communication

You should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognize peoples needs for alternative methods of communication and respond accordingly.

Person Specification

Qualifications

Essential

• Please see the attached Job description and Person specification document.

Desirable

• Please see the attached Job description and Person specification document.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Morris House Group Practice

Address

239 Lordship Lane

London

N17 6AA

Employer's website

https://www.mhgp.co.uk (Opens in a new tab)