Job responsibilities
COVID-19 VACCINE MANDATORY
Must be available to start at 8.00am and / or finish at 19.00pm
Job Responsibilities
Reception
To liaise with team members in providing a reception service
Respond and redirect all patient and visitor requests accordingly
Receive incoming telephone calls, answer general enquiries and transfer or document calls and messages as appropriate.
Book in patients based on the reception script and visitors in line with practice appointments and visitors procedures.
To be aware of other local resources and community organisations, and provide information to patients.
Collect payments from patients for non-NHS services.
To provide cover for colleagues on leave. This will include cover for late/early shifts.
Admin
Receive and record requests for repeat prescriptions in line with the set protocol
Distribute mail as appropriate and open all incoming general mail and mail for clinicians (unless marked personal or instructed otherwise). Sort out all patient correspondence in line with protocols.
To scan all patient correspondence onto the computer, process correspondence for actioning.
To archive old patient correspondence.
To process emails received from patients via the surgery website.
Record all requests for medical reports.
Register new patients according to the practice area onto EMIS computer system.
Amend patients records to show change of name, address etc. onto the computer system, checking if these changes apply to others in the household.
To send out appointment letters, or contact patients by telephone to change or book appointments.
To be responsible for allocated personal tasks towards target achievement.
To cover the personal tasks of other reception staff during periods of leave.
To collect and provide audit data.
To be aware of, and to operate within, practice protocols and guidelines - e.g. confidentiality, health & safety.
Services
Ensure that the professional image of the practice is maintained through the highest standards of staff
behaviour and appearance and the look/appearance of waiting-room facilities.
Attend to and resolve any ad hoc issues and problems as they arise in the day-to-day running of reception.
Escalate these to line management where appropriate.
Act as the first point of contact in dealing with and resolving complaints about staff or the service.
Maintain effective two-way communication with patients and the practice team.
Develop own skills to facilitate minor running repairs/fixes to equipment and IT.
Develop and assist in the development of protocols, standard procedures and performance standards.
Maintain waiting-room notice boards, both electronic and paper.
Assist management in interaction with the Patient Participation Group.
Attend to or report ad hoc building or facilities issues as they arise in the day-to-day running of the practice.
General
Deal with general administrative issues related to the reception service.
Attend regular and ad hoc staff meetings as required.
Provide cover for absent staff when necessary.
Undertake other relevant duties assigned by management from time to time in order to ensure the smooth
running of the practice.
Health and Safety
Under the Health and Safety at Work Act 1974, as an employee, you must take reasonable care for the health and safety of yourself and for other persons who may be affected by your acts or omissions at work. The Act also states that you must not intentionally or recklessly interfere with or misuse anything provided in the interests of health, safety and welfare.
You will assist in promoting and maintaining your own and others health, safety and security as set out in applicable Practice polices and protocols. This will include:
Using personal security systems within the workplace as directed.
Identifying risks involved in work activities and managing those risks.
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from
hazards.
Reporting health and safety hazards and infection hazards immediately when recognised.
Keeping own work areas and general / patient areas clean and assisting in the maintenance of general
standards of cleanliness.
Equality and Diversity
Morris House is committed to developing, supporting and sustaining a diverse workforce, representative of the community it serves, through the creation of a work environment where staff are able to do their jobs to the best of their abilities without having to face discrimination or harassment. All employeeshave a responsibility to ensure that they understand the standards we expect and to promote and adhere to the policies and measures adopted by the practice.
You will support the equality, diversity and rights of patients, carers and colleagues by:
Acting in a way that recognizes the importance of peoples rights that is consistent with practice policies and
current legislation.
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
Behaving in a welcoming manner which is non-judgmental and respects the circumstances, feelings, priorities
and rights of others.
Vulnerable Adults, Children & Young People
All members of staff have a duty to safeguard and promote the welfare of vulnerable adults, children and young people in all relevant areas of their work. This will include timely attendance at relevant training events and compliance with practice procedures.
Personal/Professional Development
You will participate in any training or development programme implemented by the practice as part of your employment. This will include:
Participating in an annual development review including taking responsibility for maintaining a record of your
own personal and/or professional development.
Taking responsibility for your own development, learning and performance and demonstrating skills and
activities to others who are undertaking similar work.
Keeping abreast of legislative changes and guidance relating to your role.
Quality
You will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk.
Assess your own performance and take accountability for your own actions, either directly or under supervision.
Contribute to the effectiveness of the team by reflecting on your own and team activities and making
suggestions on ways to improve and enhance the teams performance.
Work effectively with individuals in other agencies to meet patients needs.
Effectively manage your own time, workload and resources.
Communication
You should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team members.
Communicate effectively with patients and carers.
Recognize peoples needs for alternative methods of communication and respond accordingly.
