Medical Receptionist

Job description

Job responsibilities

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.

Maintain and monitor the practice appointment system

Process personal, telephone and e-requests for appointments

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Signpost patients to the correct service

Initiating contact with and responding to, requests from patients, team members and external agencies

Clinically code data on system one

Photocopy documentation as required

Process tasks and notifications within the clinical system

Data entry of new and temporary registrations and relevant patient information as required

Undertake designated administrative tasks in allocated admin time such as, referrals, registrations, document management, recalls etc

Input data into patients healthcare records as necessary

Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms and support with private report requests

Manage all queries as necessary in an efficient manner

Carry out system searches as requested

Ensure all pathology specimens are ready and collected by the courier

Maintain a clean, tidy, effective working area at all times

Advise patients of private fee charges, accept payment and issue receipts

Process prescription requests, hard copy and electronically

Monitor and maintain the reception area and notice boards

Support all clinical staff with general tasks as requested

Please see attached job description

Person Specification

Qualifications

Essential

• GCSE Mathematics and English (C or above)

Desirable

• AMSPAR Receptionist Qualification
• NVQ Level 2 in Health and Social Care

Skills, Knowledge & Qualities

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow policy and procedure
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check

Desirable

• SystmOne user skills

Experience

Essential

• Experience of working with the general public
• Experience of administrative duties

Desirable

• Experience of working in a healthcare setting/General Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Addingham Surgery

Address

151a Main Street

Addingham

Ilkley

West Yorkshire

LS29 0LZ

Employer's website

https://www.addinghamsurgery.nhs.uk/ (Opens in a new tab)