Administrator

Job summary

A fantastic opportunity for an Administrator to join our Admin Team has arisen!

We are looking for a highly motivated, enthusiastic, friendly and organised Administrator preferably with EMIS experience in a GP Practice. As part of our Admin Team, you will play a key role in delivering excellent service and supporting the smooth running of the practice. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced

Main duties of the job

- Scanning documents and workflow

- Checking and actioning patient emails daily

- Checking the website daily and dealing with messages appropriately

- Dealing with all incoming tasks/work requests

- Coding clinical information onto patients records

- Dealing with 3rd party requests for copies of medical records

- Dealing with Insurance/Private requests

- Taking payment for private work

- Answering telephone calls

- Dealing with all requests from patients, staff and health care professionals

- Using the patient record systems including booking, cancelling and re-scheduling appointments.

- Keeping patient details up to date

- Producing and filing letters for patients

- Typing letters and sending referrals

- Dealing with patient de-registrations

- Dealing with the registration of new patients

- Summarising medical records on the patient record system

- Processing requests from the Screening and Immunisations team

- Dealing with deductions and sending notes back to pcse when requested

- Any other duties deemed commensurate with the job grade.

About us

We are a large practice with a patient list size of circa 15,400. We are a Partnership of 6, with 9 Salaried GPs, a nursing team of 6, an experienced managerial team of 6 (Practice Manager, Business and Finance Manager, Deputy Practice Manager, Patient Services Managers, Medicines Manager) and a friendly group of administrative and reception staff. We are a training as well as a learning practice and regularly have 7 Specialist Trainees, a Foundation Year 2 doctor and undergraduate students based here. We also offer learning opportunities to other grades and have a large apprenticeship programme operating for clinical, managerial and administrative staff. We are active in our local, supportive, Primary Care Network and have excellent relationships with external stakeholders.

We have a strong culture of patient safety, high quality and empathy. Our Mission Statement reflects our values as a Practice with patients being at the heart of all of our activities.