Job responsibilities
Clinical
skills health and well-being
To provide high quality patient care and
treatment.
Participate in setting standards for care and
auditing clinical outcomes.
Promote and participate in maintaining a safe
comfortable and therapeutic environment.
Participate in developing strategies and
promoting health promotion programmes for patients and carers and facilitate
screening clinics.
Take responsibility for the safe storage and
administration of drugs and equipment.
Provide
nursing care in a variety of settings by holistic assessment, implementation
and evaluation of programmes of care as appropriate.
Participate in setting and monitoring
standards to ensure effective care ensuring delivery of evidence based
practice.
Provide information, advice and support to
patients face to face and via the telephone
Involvement in team discussions to ensure best practice
Undertake,
record and follow guidelines for the tasks for which you have received
appropriate training:
Urinalysis
and preparation of specimens for investigation by the pathology laboratory
1.
Perform new patient health checks, NHS health
checks
2.
Assist with the annual LTAR management
3.
Assist with QOF system
4.
Provide injections in line with competencies
5.
Assist with the annual Flu programme
6.
Provide home visit for housebound patients
7.
Measuring and recording following
physiological measurements in routine Presentations:
Blood pressure
Pulse
rate and rhythm
Temperature
Height and weight - body mass index
Visual acuity
Venepuncture
Smoking cessation
ECG
Key
Responsibilities
Organisational
Skills
To maintain accurate records and data using
the EMIS computer clinical system
To work as an effective team member and
promote a multi-agency collaborative approach to health care
Maintain the established reporting
documentation and communication system.
To maintain a call and recall system
To supervise healthcare support workers.
To report and record all clinical
incidents.
Communication
Demonstrate sensitive communication styles to
ensure patients are fully informed and consent to treatment.
Communicate with and support patients
receiving bad news.
Communicate effectively with patients and
carers, recognising the need for alternative methods of communication to
overcome different levels of understanding, cultural background and preferred
ways of communicating.
Utilise communication skills to support
patients to adhere to prescribed treatment regimes.
Anticipate barriers to communication and take
action to improve communication.
Maintain effective communication with
individuals and groups within the practice environment and with external
stakeholders.
Personal
and people development
Maintain up-to-date records
Take responsibility for own development,
learning and performance and demonstrate skills to other members of staff when
required.
Attend any external training course thought to
be appropriate to the role.
Work with management on any new training
requirements.
To recognise and understand the roles and
responsibilities of individuals working in the primary health care team.
Be aware of the legal issues pertinent to the
role of a HCA.
Team
Working
Understand own role and scope in the
organisation and identify how this may develop over time.
Work as an effective and responsible team
member, supporting others and exploring the mechanisms to develop new ways of
working.
Where involved in delegation of tasks,
delegate clearly and appropriately, adopting the principles of safe practice
and assessment of competence of those taking on delegated duties.
Ensure clear understanding and utilisation of
referral mechanisms within the practice.
Accept delegation from other nurses,
prioritise own workload and ensure effective time-management strategies are
embedded in own practice.
Work effectively with others to clearly define
values, direction and policies impacting upon care delivery.
Participate in team activities that create
opportunities to improve patient care.
Participate in and support local projects as
agreed with the practice management team.
Maintain close and effective liaison with
colleagues.
Provide training opportunities for associated
health care staff, as appropriate.
Understand and adhere to any statutory
regulations that are required of the practice.
Attend
and participate in practice meetings clinical and nurse meetings, whenever
possible.
Health,
safety and security
Use the
personal security systems within the workplace according to practice guidelines.
Identify the risks involved in work activities
and undertake them in a way that manages the risks.
Use appropriate infection control procedures
and maintain work areas in each clinical room so that they are clean, safe and
free from hazards reporting of any potential risks identified, including:
Hand washing
Universal hygiene procedures
Collection and handling of laboratory
specimens
Segregation and disposal of waste materials
Decontamination of clinical equipment
Reporting and treatment of sharps injuries
Dealing with blood and body fluid spillages
Assist patients and colleagues in adopting
sound infection control measures
Understand and apply the principles of the
cold chain
Ensure safe storage, rotation and disposal of
vaccines and drugs within area of
responsibility
Know the general principles of first aid and
resuscitation to be able to
undertake
initial actions as appropriate
Be aware of statutory child health procedures
and statutory local guidance
and
referral criteria
Know the health and safety policies and
procedures within the workplace,
including
fire procedures, maintaining documentation, monitoring and
maintaining
of equipment and furniture within your area of responsibility
Use the computer monitor safely
Be able to identify the risks to health of
microbiological and chemical hazards
within the
working environment according to the Control of Substances Hazardous to Health
Service
improvement
1.
Be aware of and, if appropriate, assist in
current clinical audit
2.
Work with colleagues in the team on the
development of current and new services and other initiatives
3.
Maintain the notice board in the waiting room
and promote good health with educational material
4.
Deal with requests from patients and clinical
staff for health information leaflets
Delivering
a Quality Service
Firsway Health Centre aims to deliver the
highest standards of care to its patients at all times. This post will be integral to the delivery of
that aim and the appointee will be expected to:
Produce accurate, contemporaneous and complete
records of patient consultation, consistent with legislation, policies and
procedures.
Prioritise, organise and manage own workload
in a manner that maintains and promotes quality.
Deliver care according to the NSF and the
National Institute for Clinical Excellence (NICE) guidelines and evidence-based
care.
Assess effectiveness of care delivery through
self and peer review, benchmarking and formal evaluation.
Participate in the maintenance of quality
governance systems and processes across the organisation and its activities.
Utilise the audit cycle as a means of
evaluating the quality of the work of self and the team, implementing
improvements where required.
In partnership with other clinical teams,
collaborate on improving the quality of health care, responding to local and
national policies and initiatives as appropriate.
Evaluate the patient response to health care
provision and the effectiveness of care.
Support and participate in shared learning
across the practice.
Participate in the management and review of
patient complaints, and identify learning from clinical incidents and near-miss
events using a structured framework.
Participate in the performance monitoring
review of the team, providing feedback as appropriate.
Understand and apply legal policy that
supports the identification of vulnerable and abused children and adults, being
aware of statutory child/vulnerable adult health procedure and local guidance.
Work within policies relating to domestic
violence, vulnerable adults, substance abuse and addictive behaviour, and refer
as appropriate.
Confidentiality,
Equality and Diversity
In the undertaking of the duties outlined
above the post-holder will have access to confidential and sensitive
information relating to patients, carers and practice staff. This must be kept strictly confidential at all
times.
Patients seeking information from the practice
do so in confidence and as such have the right to expect that staff will
respect their privacy and act appropriately.
Practice policies and procedures relating to
the protection of personal and sensitive data must be adhered to at all times
and only divulged to authorised persons.
The post-holder will support the equality,
diversity and rights of patients in a manner that is consistent with practice
policies and legislation.
The privacy, dignity and beliefs of patients,
carers and colleagues must be respected.
The post-holder should behave in a manner
which is welcoming, non-judgmental and respectful of the circumstances and
rights of all visitors to the practice.