Receptionist

Job description

Job responsibilities

To provide a friendly and welcoming reception service to all patients, staff and visitors to the Health Centre and to deal with all enquiries/tasks in a competent and thorough manner. Duties Answering telephone calls Greeting patients and visitors to the Health Centre in a polite and courteous manner Dealing with all requests from patients, staff and health care professionals To be able to use the appointment systems (EMIS, AskmyGP, Docman) confidently and to book, cancel and re-schedule appointments Updating patient details on the clinical system Making sure the appointment system runs smoothly Chasing, when necessary. Follow-up appointments with patients for local hospitals Checking in samples correctly for Health Care Assistants following required protocol Liaising with local pharmacies and dealing with queries Filing letters for collection and typing letters to patients Giving out result comments from GPs Making sure that medical rooms are stocked with essential supplies needed for daily surgery and having a good knowledge of where stock is kept Arranging and changing clinic appointments with patients Documenting contacts with patients in the clinical system Reading emails and responding as required, daily Checking Firsway urgent email account and dealing with all incoming emails/sending them on Any other duties deemed commensurate with the job grade.

*** Early applicants welcome please ***

Job Description: Patient Co-ordinator/Receptionist

Responsible to: Practice Manager

Reports to: Patient Services Manager

Salary: £20319 Full Time. We are looking for Full Time and Part Time positions.

Working hours between: Monday - Friday between hours 8am-6.30pm

Benefits;

* Long service pay reward including pay rises and vouchers.

*25 days holiday allowance (pro rota part time staff) plus Bank Holidays. After 2 year service extra 2 days and 5 years extra 3 days - 6 weeks allowance.

* NHS discounts/Blue Light Card Scheme

* Free Flu Injections

* Company staff car par

* Employee of the Months

* Regular Staff Engagement including Parties.

Person Specification

Qualifications

Essential

• GCSE A to C in English and Maths

Desirable

• NVQ in Customer Service
• NVQ in Business and Administration
• Medical experience in a previous position

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Firsway Health Centre

Address

121 Firsway

Sale

Cheshire

M33 4BR

Employer's website

https://www.firswayhealthcentre.co.uk/ (Opens in a new tab)