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Watton Medical Practice

Care Navigator / Medical Receptionist

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This job is now closed

Job summary

Watton Medical Practicehas an exciting opportunity for a receptionist to join our team.

There is more to our receptionist roles than answering the phone and making appointments.In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

Main duties of the job

Our reception team provides general assistance to the practice team and projects a positive and friendly image to our patients and other visitors, either in person, via telephone or our website queries.

About us

We are a busy practice within a growing south Norfolk market town, not far from the coast and the city of Norwich, that offers affordable housing, a vibrant community, and good amenities. Our building is modern, purpose-built and spacious which allows us to be able to adapt services for our ever-growing list size.

The practice is part of the Breckland Alliance PCN consisting of three practices Grove Surgery and School Lane Surgery from Thetford and Watton Medical Practice.

Details

Date posted

24 September 2024

Pay scheme

Other

Salary

£11.50 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A4083-24-0001

Job locations

24 Gregor Shanks Way

Watton

Thetford

Norfolk

IP25 6FA


Job description

Job responsibilities

Please see attached job description for further information about the role and responsibilites of a Care Navigator at Watton Medical Practice.

Job description

Job responsibilities

Please see attached job description for further information about the role and responsibilites of a Care Navigator at Watton Medical Practice.

Person Specification

Qualifications

Essential

  • GCSE grade C or above

Experience

Desirable

  • Experience of working with the general public, being sensitive and empathic in distressing situations.
  • Experience of working in a GP practice.

Knowledge and Skills

Essential

  • Excellent communication skills, with a clear and polite telephone manner.
  • Ability to work in a polite, confidential and discreet manner, respecting patients at all times.
  • Confidence to work as part of a team and ability to "think on your feet".
  • Strong IT and administration skills.
Person Specification

Qualifications

Essential

  • GCSE grade C or above

Experience

Desirable

  • Experience of working with the general public, being sensitive and empathic in distressing situations.
  • Experience of working in a GP practice.

Knowledge and Skills

Essential

  • Excellent communication skills, with a clear and polite telephone manner.
  • Ability to work in a polite, confidential and discreet manner, respecting patients at all times.
  • Confidence to work as part of a team and ability to "think on your feet".
  • Strong IT and administration skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Watton Medical Practice

Address

24 Gregor Shanks Way

Watton

Thetford

Norfolk

IP25 6FA


Employer's website

https://www.wattonmedicalpractice.co.uk (Opens in a new tab)

Employer details

Employer name

Watton Medical Practice

Address

24 Gregor Shanks Way

Watton

Thetford

Norfolk

IP25 6FA


Employer's website

https://www.wattonmedicalpractice.co.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Jessica Gaskell

jessica.gaskell@nhs.net

01953881247

Details

Date posted

24 September 2024

Pay scheme

Other

Salary

£11.50 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A4083-24-0001

Job locations

24 Gregor Shanks Way

Watton

Thetford

Norfolk

IP25 6FA


Supporting documents

Privacy notice

Watton Medical Practice's privacy notice (opens in a new tab)