Medical Receptionist

Job summary

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team

Main duties of the job

Reception

• Receiving patients consulting with members of Practice team
• Handing completed repeat prescriptions to patient and checking names and address.
• Taking messages and passing on information
• Be able to cover all reception positions as necessary

• Process appointment requests for today future appointments from patients by telephone and in person.
• Deal with visits requests

• Registrations of new patients computer data entry and medical records.
• Process patients change of address computer data and medical records (have knowledge of Practice area.
• Process repeat prescription request in accordance with Practice guidelines.
• Scanning into clinical system
• Choose & Book
• Summarising medical records within identified timescales
• Periodically checking the fax to make sure it is operational and has an adequate paper supply before leaving in the evening

About us

We are a small and friendly surgery with two GP Partners, as well as regular sessional GPs, a Physicians Associate, GP Registrars and Foundation Doctors working at the practice. In addition to the doctors, we have an Advanced Nurse Practitioner, who can help with minor ailments and prescribe and refer as appropriate.