Theatre Royal Surgery

Medical Receptionist & Administrator

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Job summary

We are seeking a friendly, enthusiastic fully committed person to join our professional friendly team of full and part time receptionists and administrators.

Main duties of the job

Project a positive and welcoming image to patients and other visitors, either in person or on the telephone.

To work as part of the reception team offering a first class service to our patients, directing them to the most appropriate service or healthcare professional.

Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to members of the practice team.

About us

We are a 4 partner and 2 salaried GP training practice, working from purpose-built premises in the pleasant mid Norfolk market town of East Dereham. We currently have a practice list size of 9,000 patients and use SystmOne as our clinical system.

We are a training practice and we regularly have medical students in the practice as a result of the collaborative work between ourselves and the UEA Medical School. We also host trainee doctors during their rotation and Cambridge medical students. All staff and partners are encouraged to attend external courses and we hold our own in-house sessions on a regular basis for all staff. Attendance at the bi-monthly in-house training is mandatory for all staff and doctors (even if it falls on a day when you would not normally work).

We passed our CQC inspection in November 2018, which we feel was a reflection on the excellent staffing, facilities and systems that are in place at Theatre Royal Surgery.We feel that we are a happy, efficient and caring practice where all members of the team are encouraged to use their initiative and particular skills to ensure that we offer the highest possible standard of care to our patients.

Date posted

16 October 2024

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A4075-24-0002

Job locations

27 Theatre Street

Dereham

NR19 2EN

Job description

Job responsibilities

Key Responsibilities

To deal courteously and helpfully with patients and any member of the public who may visit or telephone the surgery.

To be fully conversant with any surgery protocols and policies that affects the reception team.

To sign post patients to the most appropriate service or healthcare professional.

To answer phone calls and en-route calls as appropriate.

To understand the patient self arrival process.

To make appointments for consultations, clinics, representatives or other visitors and to have accurate understanding with the booking arrangements for each clinician and the nursing team.

To understand the booking in procedure for visitors to the practice (i.e., completion of Visitor Log, issue of Visitor Badges, signing out etc.)

To be familiar with the methods employed in dealing with emergency, urgent, and temporary patients.

To be able to generate repeat prescriptions, pass to relevant doctor and ensure that the signed prescriptions are sent to the patients nominated pharmacy.

To follow the surgery protocol for listing all visits and telephone consultations on the clinical system.

To always maintain a tidy efficient office area with the aim of maximising efficiency.

To ensure that the surgery is opened and made ready for patients each day and waiting rooms and external doors are locked and any PCs are shutdown at the end of the working day.

To ensure that the reception area is stocked with the necessary forms, stationery and equipment.

To follow the surgery protocol for listing all visits and printing visit summary requests.

Actioning appropriate tasks and forwarding to relevant staff.

Provide general administrative assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Other appropriate duties consistent with the nature and grading of the post which may be allocated, as the situation dictates at the request of the Partners, Practice Manager, Operations Manager or Reception Team Lead.