Job responsibilities
Job title:
Medical
Receptionist/Administrator
Reports to:
Practice
Manager
Hours:
Full
time and part time positions available (hours on rota basis between 8am to
6.30pm as per contract of employment)
Job summary:
The
purpose of the role is to:
Offer general
assistance to the practice team and project a positive and friendly image to patients
and other visitors, either in person, online or on the telephone.
Receive,
assist and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way.
Undertake a
variety of administrative duties to assist in the smooth running of the
practice including the provision of secretarial and clerical support to
clinical staff and other members of the practice team where needed.
Facilitate
effective communication between patients, members of the primary health care
team, secondary care and other associated healthcare agencies.
Duties and responsibilities:
The
duties and responsibilities to be undertaken may include any or all of the
items in the following list. Duties may
be varied from time to time under the direction of the senior GP or your Supervisor
dependent on current and evolving practice workload and staffing levels:
Knowledge and use of EMIS web
Processing and issuing of prescriptions within standard timeframes
as per practice policy
Maintaining and monitoring the practice appointment system
Processing personal and telephone requests for appointments,
visits and telephone consultations and ensuring callers are directed to the
appropriate healthcare professional
Processing and distributing income (and outgoing) mail using
Workflow
Taking messages and passing on information
Admin duties including scanning, read coding, completing tasks and
summarising patient medical records
Computer data entry/data allocation and collation; processing and
recording information in accordance with practice procedures
Initiating contact with and responding to requests from patients,
other team members and associated healthcare agencies and providers
Filing and retrieving of paperwork
Clearing and restocking consultation rooms as required
Monitoring of fridge temperatures
Providing clerical assistance to practice staff as required from
time to time, including word/data processing, filing, and photocopying
Keeping patient areas tidy and free from obstructions and clutter
Being polite and helpful to patients and colleagues at all times
ensuring that you provide good customer service and make a good impression
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow
us to gather, sensitive information in relation to their health and other
matters. They do so in confidence and
have the right to expect that staff will respect their privacy and act
appropriately.
In the performance of the duties outlined in this Job Description,
the post-holder may have access to confidential information relating to
patients and their carers, practice staff and other healthcare workers. They may also have access to information
relating to the practice as a business organisation. All such information from any source is to be
regarded as strictly confidential.
Information relating to patients, carers, colleagues, other
healthcare workers or the business of the practice may only be divulged to
authorised persons in accordance with the practice policies and procedures
relating to confidentiality and the protection of personal and sensitive data.
Health & safety:
The
post-holder will assist in promoting and maintaining their own and others
health, safety and security as defined in the practice Health & Safety
Policy, to include:
Using personal security systems within the workplace according to
practice guidelines
Identifying the risks involved in work activities and undertaking
such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work
areas in a tidy and safe way and free from hazards
Reporting potential risks identified
Equality and diversity:
The
post-holder will support the equality, diversity and rights of patients, carers
and colleagues, to include:
Acting in a way that recognises the importance of peoples rights,
interpreting them in a way that is consistent with practice procedures and
policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients,
carers and colleagues
Behaving in a manner which is welcoming to and of the individual,
is non-judgmental and respects their circumstances, feelings priorities and
rights.
Personal/professional
development:
The
post-holder will participate in any training programme implemented by the
practice as part of this employment, such training to include:
Participation in an annual individual performance review,
including taking responsibility for maintaining a record of own personal and/or
professional development
Taking responsibility for own development, learning and
performance and demonstrating skills and activities to others who are
undertaking similar work.
Quality:
The
post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions,
either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own
and team activities and making suggestions on ways to improve and enhance the
teams performance
Work effectively with individuals in other agencies to meet
patients needs
Effectively manage own time, workload and resources.
Communication:
The
post-holder should recognise the importance of effective communication within
the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods of communication
and respond accordingly.