Job summary
We are looking for a permanent part-time Medical Receptionist to join our
team based at The Whitswood Practice, one of the three GP practices within Better Health MCR. The post is 20 hours per week;
Monday 8.30-13.00, Tuesday 8.30-13.30, Thursday 13.00-18.15, and Friday 13.00-18.15
The postholder will be required to work flexibly and
to provide cover for absence and busy periods.
As part of this, they may be required to work Saturdays. There may also be a requirement for the
postholder to work at our other practices from time to time.
Salary
will be within the range £24,638 to £26,177 (pro-rata for part time) depending
on experience. We offer 5.4 - 6.6 weeks
holiday plus bank holidays (pro rata) and optional membership of the NHS
Pension Scheme.
Main duties of the job
Our reception team are the first point of contact for
our patients and play an important role in understanding patients needs,
resolving queries, dealing with prescription requests and either booking an
appointment with the most appropriate clinician at the practice or signposting
the patient to a service outside the practice.
You
dont need to have worked in healthcare before as long as you have excellent
people skills, a good attention to detail and you are willing and eager to
learn new skills. We will provide in-house training and support.
About us
We are Better Health MCR: thinking differently, breaking barriers, improving lives. You can read more about us on our website and in our mission document, using the links on the right.
We are a friendly, forward-thinking, not-for-profit social enterprise providing primary care medical services in Manchester. We operate three GP practices: The Robert Darbishire Practice in Rusholme Health Centre (which is also head office) and which has a branch at The University of Manchester, Brooklands Medical Practice in Wythenshawe and The Whitswood Practice in Alexandra Park Health Centre. In total we have over 44,000 patients.
Our patients are very diverse and include established communities as well as new communities from all over the world. We have good links with the University and a sizeable student population.
Our staff team of about 120 people has a huge range of fantastic skills and experience. We are also our own Primary Care Network, which means our shared (ARRS) staff are fully integrated into our services, providing a seamless service for patients.
Job description
Job responsibilities
An outline of the
job is above. For the full job description please see the supporting document
on the right/below.
The post is part-time
and will be mostly based at The Whitswood
Practice, although you will also need to be able to travel to our other sites
as needed. The usual working hours are Monday 8.30-13.00, Tuesday 8.30-13.30, Thursday 13.00-18.15, and Friday 13.00-18.15
Salary will be in
the range £24,638 to £26,177 pro rata (full-time is 37.5 hours), depending on
experience. We offer membership of the NHS Pension Scheme and 5.4-6.6 weeks'
holiday (depending on NHS service) plus bank holidays (pro rata). (The post is
not subject to Agenda for Change terms and conditions.)
Recruitment process
Please apply
using the NHS Jobs online system. Your application should explain why you are
applying for the post, how you believe you would contribute to working in this
setting and demonstrate how you meet the requirements of the person
specification. Answers should be clear and concise, applications suspected of
using artificial intelligence will not be scored.
The closing date for applications is 15/08/2025. This date may be brought
forward if there are a large number of applications, so please do not delay.
Short-listed
candidates will be required to attend a face to face interview followed by a
short test.
Formal
interviews will be held on Thursday 21st August 2025.
Job description
Job responsibilities
An outline of the
job is above. For the full job description please see the supporting document
on the right/below.
The post is part-time
and will be mostly based at The Whitswood
Practice, although you will also need to be able to travel to our other sites
as needed. The usual working hours are Monday 8.30-13.00, Tuesday 8.30-13.30, Thursday 13.00-18.15, and Friday 13.00-18.15
Salary will be in
the range £24,638 to £26,177 pro rata (full-time is 37.5 hours), depending on
experience. We offer membership of the NHS Pension Scheme and 5.4-6.6 weeks'
holiday (depending on NHS service) plus bank holidays (pro rata). (The post is
not subject to Agenda for Change terms and conditions.)
Recruitment process
Please apply
using the NHS Jobs online system. Your application should explain why you are
applying for the post, how you believe you would contribute to working in this
setting and demonstrate how you meet the requirements of the person
specification. Answers should be clear and concise, applications suspected of
using artificial intelligence will not be scored.
The closing date for applications is 15/08/2025. This date may be brought
forward if there are a large number of applications, so please do not delay.
Short-listed
candidates will be required to attend a face to face interview followed by a
short test.
Formal
interviews will be held on Thursday 21st August 2025.
Person Specification
Experience
Essential
- Experience working with the public, preferably in a customer service role.
- Experience of completing a variety of administrative and clerical tasks.
- Experience using computers with a variety of different software packages, and good keyboard skills.
- Experience of dealing with challenging behaviours and emotional situations.
Qualifications
Essential
- General education to GCSE level or equivalent.
Personal Skills and Abilities
Essential
- Excellent communication skills (both verbally and written).
- Excellent IT skills.
- The ability to work calmly and effectively in a busy environment whilst dealing with multiple tasks, prioritising them accordingly.
- The ability to deal with sensitive personal information and respect our patients' right to confidentiality.
- Good people skills with both colleagues and patients, being able to work as part of a busy team demonstrating understanding, compassion and assertiveness when appropriate.
Other
Essential
- A commitment to our organisational values to provide the best possible service to a diverse inner-city population.
- An excellent attendance record in previous roles.
Person Specification
Experience
Essential
- Experience working with the public, preferably in a customer service role.
- Experience of completing a variety of administrative and clerical tasks.
- Experience using computers with a variety of different software packages, and good keyboard skills.
- Experience of dealing with challenging behaviours and emotional situations.
Qualifications
Essential
- General education to GCSE level or equivalent.
Personal Skills and Abilities
Essential
- Excellent communication skills (both verbally and written).
- Excellent IT skills.
- The ability to work calmly and effectively in a busy environment whilst dealing with multiple tasks, prioritising them accordingly.
- The ability to deal with sensitive personal information and respect our patients' right to confidentiality.
- Good people skills with both colleagues and patients, being able to work as part of a busy team demonstrating understanding, compassion and assertiveness when appropriate.
Other
Essential
- A commitment to our organisational values to provide the best possible service to a diverse inner-city population.
- An excellent attendance record in previous roles.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
