Job summary
We have a rare opportunity for an Deputy Reception
Team Leader to join our team at The Robert Darbishire Practice (RDP), which is one
of 3 practices operated by Better Health MCR. RDP has two sites: the largest is
in Rusholme Health Centre and there is a branch at The University of
Manchester, in Crawford House on Booth Street East.
RDP is one of the largest GP practices in Greater
Manchester and as Deputy Reception Team Leader you will play a pivotal role in its
day-to-day operations. You will be responsible for ensuring that the service received
by our patients reflects our core values of care and curiosity to deliver high
standards of customer service.
Better Health MCR is a not-for-profit social
enterprise where surpluses are invested in the service. This is a great opportunity
to make a real positive impact on the lives of our patients and staff.
If you are a dynamic leader with a passion for service
delivery and team development, and have an interest in a career in Primary Care,
this role could be perfect for you.
Main duties of the job
The Deputy
Reception Team Leader is responsible for assisting the Reception Team Leader in
the management of the reception team of The Robert Darbishire Practice,
including the University GP Service Branch. They will support the Reception
Team Leader in the day-to-day team operations to ensure the smooth operation of
the reception service. They will help to ensure that the reception team are
well-trained, supported and well-organised so that they provide an efficient
and effective service to our patients and clinicians, offering the highest
level of customer service.
The postholder
works with the Office Manager and Reception Team Leader to ensure the
achievement of our aims and objectives and the efficient, effective and
financially-sustainable running of the service as a whole. In particular, the
postholder must ensure that we deliver a responsive, patient-centred reception
service, which reflects our core values of care and curiosity.
The postholder will
also be required to work as part of the Reception Team to provide the
practices front-of-house service, including welcoming patients and visitors,
understanding and interpreting patients needs, resolving queries where
possible or signposting patients to the appropriate service or appointment.
About us
We are Better Health MCR: thinking differently,
breaking barriers, improving lives. You can read more about us on our website
and in our mission document, using the links on the right.
We are a friendly, forward-thinking, not-for-profit
social enterprise providing primary care medical services in Manchester.
Our patients are very diverse and include established
communities as well as new communities from all over the world. We have good
links with the University and a sizeable student population.
Our
staff team of about 130 people has a huge range of fantastic skills and
experience.
Job description
Job responsibilities
An outline of
the job is above. For the full job description please see the supporting
document on the right.
The post is full-time,
37.5 hours per week, and will be mostly based at The Robert Darbishire
Practice (in Rusholme Health Centre) with some time at the University GP
Service (in Crawford House on Booth Street East), although you will also need
to be able to travel to our other sites as needed. The usual working hours are
Monday to Friday 10:00-18:30, though some flexibility may be required.
Salary will be in
the range £26,177 to £29,258, depending on experience. We offer membership of
the NHS Pension Scheme and 5.4-6.6 weeks holiday (depending on NHS service) plus
bank holidays (pro rata). (The post is not subject to Agenda for Change terms
and conditions.)
Recruitment process
Please apply
using the NHS Jobs online system. Your application should explain why you are
applying for the post, how you believe you would contribute to working in this
setting and demonstrate how you meet the requirements of the person
specification. The information you provide should be clear and concise. You
should not use Artificial Intelligence (e.g ChatGPT); if it appears that you
have used AI your application may be automatically disregarded.
The closing date for applications is Tuesday
17th June 2025. This date may be brought forward if there are a
large number of applications, so please do not delay.
Short-listed
candidates will be invited to complete written exercises at The Robert
Darbishire Practice during the week beginning 23rd June 2025.
Candidates that are successful at that stage will be invited to interview during
the week beginning 30th June 2025.
Better Health
MCR Ltd. We are an equal opportunities employer and an accredited Real Living
Wage employer.
Job description
Job responsibilities
An outline of
the job is above. For the full job description please see the supporting
document on the right.
The post is full-time,
37.5 hours per week, and will be mostly based at The Robert Darbishire
Practice (in Rusholme Health Centre) with some time at the University GP
Service (in Crawford House on Booth Street East), although you will also need
to be able to travel to our other sites as needed. The usual working hours are
Monday to Friday 10:00-18:30, though some flexibility may be required.
Salary will be in
the range £26,177 to £29,258, depending on experience. We offer membership of
the NHS Pension Scheme and 5.4-6.6 weeks holiday (depending on NHS service) plus
bank holidays (pro rata). (The post is not subject to Agenda for Change terms
and conditions.)
Recruitment process
Please apply
using the NHS Jobs online system. Your application should explain why you are
applying for the post, how you believe you would contribute to working in this
setting and demonstrate how you meet the requirements of the person
specification. The information you provide should be clear and concise. You
should not use Artificial Intelligence (e.g ChatGPT); if it appears that you
have used AI your application may be automatically disregarded.
The closing date for applications is Tuesday
17th June 2025. This date may be brought forward if there are a
large number of applications, so please do not delay.
Short-listed
candidates will be invited to complete written exercises at The Robert
Darbishire Practice during the week beginning 23rd June 2025.
Candidates that are successful at that stage will be invited to interview during
the week beginning 30th June 2025.
Better Health
MCR Ltd. We are an equal opportunities employer and an accredited Real Living
Wage employer.
Person Specification
Experience
Essential
- Experience that demonstrates excellent administration and organisational skills with the ability to manage time effectively to meet deadlines.
- Experience of using computers, with good keyboard skills.
Desirable
- Experience of managing or supervising staff.
- Experience of giving feedback and training to improve staff performance.
- Experience of dealing with the general public in a customer service role.
- Experience of working in a healthcare setting.
- Experience in recruitment and selection of staff.
- Experience of dealing with challenging behaviours and emotional situations.
Qualifications
Essential
- A good standard of grammar and spelling in the English language.
- General education to GCSE level or equivalent.
Desirable
- Training or qualifications in customer service, management, administration, IT or other related areas.
Personal Skills and Abilities
Essential
- A friendly and approachable manner, with good people skills, showing understanding, care and assertiveness when appropriate.
- The ability to communicate clearly and effectively (both verbal and written) with a wide range of individuals.
- A conscientious approach and commitment to working in an adaptable and flexible manner.
- The ability to work calmly and effectively and deal with multiple demands even when busy.
- The ability to cope with challenging behaviour, distressing circumstances or emotional events.
- The ability to deal with personal information sensitively and respect people's right to confidentiality.
- The ability to work positively as a member of a busy team.
- The ability to influence others positively, negotiate constructively and resolve conflict successfully.
- The ability to give good and regular attendance.
- A commitment to support the delivery of the best possible service to a diverse inner-city population.
- An excellent attendance record in previous roles.
Person Specification
Experience
Essential
- Experience that demonstrates excellent administration and organisational skills with the ability to manage time effectively to meet deadlines.
- Experience of using computers, with good keyboard skills.
Desirable
- Experience of managing or supervising staff.
- Experience of giving feedback and training to improve staff performance.
- Experience of dealing with the general public in a customer service role.
- Experience of working in a healthcare setting.
- Experience in recruitment and selection of staff.
- Experience of dealing with challenging behaviours and emotional situations.
Qualifications
Essential
- A good standard of grammar and spelling in the English language.
- General education to GCSE level or equivalent.
Desirable
- Training or qualifications in customer service, management, administration, IT or other related areas.
Personal Skills and Abilities
Essential
- A friendly and approachable manner, with good people skills, showing understanding, care and assertiveness when appropriate.
- The ability to communicate clearly and effectively (both verbal and written) with a wide range of individuals.
- A conscientious approach and commitment to working in an adaptable and flexible manner.
- The ability to work calmly and effectively and deal with multiple demands even when busy.
- The ability to cope with challenging behaviour, distressing circumstances or emotional events.
- The ability to deal with personal information sensitively and respect people's right to confidentiality.
- The ability to work positively as a member of a busy team.
- The ability to influence others positively, negotiate constructively and resolve conflict successfully.
- The ability to give good and regular attendance.
- A commitment to support the delivery of the best possible service to a diverse inner-city population.
- An excellent attendance record in previous roles.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
