Job summary
Park Medical Group are looking to recruit a motivated, enthusiastic receptionist to join our team.
The post holder will offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the Practice
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies dealing with complex queries.
The working hours of the post is 20 hours per week over the days Wednesday, Thursday and Friday. The listing may be closed as soon as sufficient applicants have been received.
Main duties of the job
We are looking for an experienced, polite, reliable, friendly and motivated individual, who can work as part of a team and on their own initiative.
Have confidence in dealing with patients in all situations with the ability to remain calm and professional at all times.
Your role will be to undertake general receptionist and administrative duties to include but not exclusive to;
Answering telephone calls and taking appropriate action
Dealing with patients and visitors who attend the practice.
Providing administrative support to the clinical team.
About us
We are a friendly and supportive team split across 2 sites, with a growing list size of 13,800 patients with excellent access to clinical services.
Additional information
Four partners
Four salaried GPs
A demand led appointment system fully supported by Nurse Practitioners
EMIS Web with full paper light operation and digitalised records
Pharmacy hub support
Teaching and Training Practice
Excellent Clinical and Administration Service
Good QoF Achievers
Good staff retention
Collaboration with neighbouring practices
Members of North Gosforth Primary Care Network
Active LMC membership
Active Federation members
Active CCG members
Job description
Job responsibilities
You should be able to work at a fast pace, dealing with patients face to face over a busy reception
Utilise appointment system (EMISWEB) to ensure efficiency and monitor flow of patients into consulting and treatment rooms.
Explain practice arrangement to new patients and those seeking temporary service
Able to use own initiative and also work as part of a team.
Ability to learn new systems quickly.
Advise patients of relevant charges for private services- accept payment and issues receipts.
Respond to all queries and requests for assistance from patients and visitors
Provide good customer service.
Must be able to multitask and respond positively to change
Ensure reception, clinical rooms and waiting areas are kept neat and tidy
Ensure that all telephone calls are answered efficiently and effectively
Issuing the repeat prescriptions daily/organise delivery/filing prescriptions and dealing with prescription enquiries
Demonstrate the core values of the practice.
Appointment System
1. Book appointments and recall ensuring all relevant information is recorded.
Medical Records
1 Retrieve and re-file records as required
2 Ensure records are kept neat, tidy and in good repair
3 Ensure all names and addresses are up to date
4 Scan documents as required, ensuring that the scanned images can be read and retrieved
Administrative duties
- Photocopy as required
- Ensure all incoming post is opened, stamped and distributed as timely and efficiently as possible.
- Issuing the repeat prescriptions daily/organise delivery/filing prescriptions and dealing with prescription enquiries
- Respond and action email requests
- Stock clinical rooms, replenish patient leaflets and forms in new patient packs
Any other duties considered appropriate to the post
Cover
In the instance of staff absence, provide cover for the other members of the team, as directed by the Assistant Practice Manager
Special requirements for the post
- An understanding, acceptance and adherence to the need for strict confidentiality.
- Have the ability to multitask and respond quickly to change.
- An ability to use own judgement, resourcefulness, common sense and local knowledge, to respond to patients enquires and request
- Good customer service skills both over the phone and face to face
The post-holder will be required to undertake a variety of these duties depending on the rota.
This job description is intended to be a guide to the main duties and responsibilities of the post and will be reviewed and revised from time to time as required
Job description
Job responsibilities
You should be able to work at a fast pace, dealing with patients face to face over a busy reception
Utilise appointment system (EMISWEB) to ensure efficiency and monitor flow of patients into consulting and treatment rooms.
Explain practice arrangement to new patients and those seeking temporary service
Able to use own initiative and also work as part of a team.
Ability to learn new systems quickly.
Advise patients of relevant charges for private services- accept payment and issues receipts.
Respond to all queries and requests for assistance from patients and visitors
Provide good customer service.
Must be able to multitask and respond positively to change
Ensure reception, clinical rooms and waiting areas are kept neat and tidy
Ensure that all telephone calls are answered efficiently and effectively
Issuing the repeat prescriptions daily/organise delivery/filing prescriptions and dealing with prescription enquiries
Demonstrate the core values of the practice.
Appointment System
1. Book appointments and recall ensuring all relevant information is recorded.
Medical Records
1 Retrieve and re-file records as required
2 Ensure records are kept neat, tidy and in good repair
3 Ensure all names and addresses are up to date
4 Scan documents as required, ensuring that the scanned images can be read and retrieved
Administrative duties
- Photocopy as required
- Ensure all incoming post is opened, stamped and distributed as timely and efficiently as possible.
- Issuing the repeat prescriptions daily/organise delivery/filing prescriptions and dealing with prescription enquiries
- Respond and action email requests
- Stock clinical rooms, replenish patient leaflets and forms in new patient packs
Any other duties considered appropriate to the post
Cover
In the instance of staff absence, provide cover for the other members of the team, as directed by the Assistant Practice Manager
Special requirements for the post
- An understanding, acceptance and adherence to the need for strict confidentiality.
- Have the ability to multitask and respond quickly to change.
- An ability to use own judgement, resourcefulness, common sense and local knowledge, to respond to patients enquires and request
- Good customer service skills both over the phone and face to face
The post-holder will be required to undertake a variety of these duties depending on the rota.
This job description is intended to be a guide to the main duties and responsibilities of the post and will be reviewed and revised from time to time as required
Person Specification
Qualifications
Essential
- GCSE/O level in English (or equivalent)
Desirable
- NVQ Level 2 or Level 3 Business Administration
Experience
Essential
- Experience of dealing with public/patients/customers. Experience of using computer systems.
- An understanding, acceptance and adherence to the need for strict confidentiality. Pleasant and articulate. Ability to use own judgement, resourcefulness and common sense. Ability to work without direct supervision and determine own workload priorities. Ability to work as part of an integrated multi-skilled team.
Desirable
- Desirable criteria
- Experience of working in a healthcare admin/reception environment. Experience of business software e.g. MS Office, PCTI Docman, NHSMail. Experience of EMIS clinical system.
- Ability to work in a changing environment Ability to use own initiative. Ability to work under pressure.
Person Specification
Qualifications
Essential
- GCSE/O level in English (or equivalent)
Desirable
- NVQ Level 2 or Level 3 Business Administration
Experience
Essential
- Experience of dealing with public/patients/customers. Experience of using computer systems.
- An understanding, acceptance and adherence to the need for strict confidentiality. Pleasant and articulate. Ability to use own judgement, resourcefulness and common sense. Ability to work without direct supervision and determine own workload priorities. Ability to work as part of an integrated multi-skilled team.
Desirable
- Desirable criteria
- Experience of working in a healthcare admin/reception environment. Experience of business software e.g. MS Office, PCTI Docman, NHSMail. Experience of EMIS clinical system.
- Ability to work in a changing environment Ability to use own initiative. Ability to work under pressure.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.