Medical Receptionist

Job description

Job responsibilities

• To support the partners, managers and colleagues in the provision of primary care services for the patients of the practice.

• Handle patient requests, either by telephone or face to face, competently, efficiently, sympathetically and maintain confidentiality at all times. Working within the policies and protocols of both organisations at all times

• To be efficient and accurate in the use of the computer and, with training, to be competent in the following areas:

1. Answer the telephones promptly using the correct protocol and greeting
2. Set up of computers on arrival at the surgery and closure in the evening
3. Booking and re-arranging appointments for both services
4. Registering patients arrival into the surgery and through to the clinician
5. Registration of new patients
6. Recording requests for home visits
7. Amending patient details as appropriate
8. Chaperone for the doctors
9. Dealing with lab results

• Make and record all ambulance bookings

• Work with colleagues to ensure reception area and reception notice boards are kept tidy and up to date

• Liaise with members of the reception team, passing on appropriate messages before leaving the surgery

• Liaise with members of the PCN and CCG

• Work with the GPs/Nurses during surgery times, dealing with requests/queries

• Administrative/clerical duties as appropriate, i.e. recall of patients to clinics, communicate messages to patients, telephoning pathology department/x-ray for results when required

• Any other task appropriate to the grade as requested by GPs or Management

• Be flexible to ensure reception cover during holiday/sickness periods

• Keep the Waiting area tidy

Person Specification

Qualifications

Essential

• GCSE or equivalent A - C in English and Maths

Desirable

• NVQ related to customer service

Experience

Essential

• Customer Service experience

Desirable

• Experience working in primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Rainworth Surgery

Address

Warsop Lane

Rainworth

Notts

NG21 0AD

Employer's website

https://www.rainworthsurgery.co.uk/index.aspx (Opens in a new tab)