Senior Receptionist

Job description

Job responsibilities

Key Accountabilities: Senior Receptionist

1. Communications a) To act as a communication link between Senior Managers and reception team, ensuring all staff are updated appropriately. (i.e. Practice updates and Alerts. Notice Board updates, Template Changes, etc.)

b) To support the reception and clinical team with resolving detailed / timely queries, patient concerns etc.

1. Rotas Ensuring the reception team adhere to reception rotas, assist the reception manager in finding solutions to rota/workload gaps.
2. Training To help identify training requirements and provide training/support and reassurance to the reception team.
3. Process Improvement to be proactive in identifying opportunities for change and improvement. Work with the Senior Manages to enable appropriate change.

Key Accountabilities: Receptionist

• To support the partners, managers and colleagues in the provision of primary care services for the patients of the practice.

• Handle patient requests, either by telephone or face to face, competently, efficiently, sympathetically and maintain confidentiality at all times. Working within the policies and protocols of both organisations at all times

• Care Navigate patient requests, either by telephone or face to face, Working within the policies and protocols of organisations at all times, i.e First Contact Physio and Pharmacy First Scheme.

• To be efficient and accurate in the use of the computer and, with training, to be competent in the following areas:

Answer the telephones promptly using the correct protocol and greeting

Set up of computers on arrival at the surgery and closure in the evening

Booking and re-arranging appointments for both services

Registering patients arrival into the surgery and through to the clinician

Registration of new patients

Recording requests for home visits

Amending patient details as appropriate

Chaperone for the doctors

Dealing with lab results

Make and record all ambulance bookings

• Work with colleagues to ensure reception area and reception notice boards are kept tidy and up to date

• Liaise with members of the reception team, passing on appropriate messages before leaving the surgery

• Liaise with members of the ICB and community services district nurses, health visitor, midwife etc

• Work with the GPs/Nurses during surgery times, dealing with requests/queries

• Administrative/clerical duties as appropriate, i.e. recall of patients to clinics, communicate messages to patients, telephoning pathology department/x-ray for results when required and pass details to doctor or nurse

• Any other task appropriate to the grade as requested by GPs or Reception Manager

• Be flexible to ensure reception cover during holiday/sickness periods

• Keep the Waiting area tidy

Person Specification

Experience

Essential

• 3+ Years experience in General Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Rainworth Surgery

Address

Warsop Lane

Rainworth

Notts

NG21 0AD

Employer's website

https://www.rainworthsurgery.co.uk/index.aspx (Opens in a new tab)